Thought we are buying airline tickets through a travel agent, after buying tickets flights were canceled

GetHuman-shanethe's customer service issue with Venmo from June 2018

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The issue in GetHuman-shanethe's own words
Buy airline tickets from someone we thought was a travel agent paid him thru you guys ... We gave someone Money for airline tickets, and now their airline tickets are canceled, I believe he is using stolen credit cards, he claimed to be a travel agent, we paid him through you guys, can you please get back to me as soon as possible to see what we can do
Try to get money back,thru him or your company some how
Thought there would be some kind of protection thru your company
Called credit card company,they will not help since we went thru you
I have an issue with Venmo too
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Venmo

Paid person with credit card with your service
Customer service issue
Reported by GetHuman-shanethe
Jun 8th, 2018 - a yr ago
I have an issue with Venmo too
Fixed
Seen by 9 customers so far
Similar issue to 94 others
0 customers following this
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Items needed
Name on account
Phone number on account
Email address on account
Billing address
Last 4 digits of SSN
Timeline
GetHuman-shanethe started working on this issue
Jun 8th, 2018 10:25pm
GetHuman-shanethe indicated the issue is not fixed yet.
Jun 9th, 2018 3:05am
GetHuman-shanethe shared this issue with friends on Facebook
Jun 9th, 2018 3:08am
GetHuman-shanethe indicated the issue is not fixed yet.
Jun 10th, 2018 2:12am
GetHuman-shanethe indicated the issue is not fixed yet.
Jun 10th, 2018 2:16am
GetHuman-shanethe indicated the issue is not fixed yet.
Jun 12th, 2018 1:10am
GetHuman-shanethe indicated the issue is not fixed yet.
Jun 12th, 2018 1:15am
GetHuman-shanethe indicated the issue is not fixed yet.
Jun 12th, 2018 1:17am