I have a customer who has your nameplate on the Fire Alarm *boxes in the tel. room on...

GetHuman984221's customer service issue with Vector Security from August 2018

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The issue in GetHuman984221's own words
I have a customer who has your nameplate on the Fire Alarm *boxes in the tel. room on site. They have problem with the Fax machine which is unable to answer calls. This line is also used by the Fire Alarm. If I remove the line which is routed throught the Fire Alarm circtuiry the FAX works fine. An incoming call only rings twice then is answered by the Fire Alarm circuitry defeating the FAX machine.*Do you service this installation or do you inform me who to call to fix their problem?
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Vector Security

Customer service issue
Reported by GetHuman984221
Aug 13th, 2018 - a yr ago
I have an issue with Vector Security too
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Seen by 4 customers so far
Similar issue to 346 others
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GetHuman984221 started working on this issue
Aug 13th, 2018 5:01am
GetHuman984221 confirmed the issue is fixed. Hooray!
Aug 14th, 2018 6:46am
GetHuman984221 confirmed the issue is fixed. Hooray!
Aug 14th, 2018 3:37pm