Hi I used vanilla gift card before and was happy. I purchased two for myself yesterday...

GetHuman-irrrsh's customer service issue with Vanilla Visa Card from October 2018

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The issue in GetHuman-irrrsh's own words
Find why I have a low balance far below what I purchased it for. Did not use it and bought it yesterday ... Hi I used vanilla gift card before and was happy. I purchased two for myself yesterday and had difficulty to activate it.one is a gift card the other is the visa prepaid and no activation needed.it didn't work. The expiration for the gift card is now activated but I put ***.oo on it and the balance is ***.**. I really need your help please. There has been no transactions. I put ***.** on the prepaid Visa..I am lost so please help me. Again I used them before and was pleased.
Please I need to have the entire balance back before I use thecstd
I had one before and was pleased
Called customer service and the wait is too long right now
I have an issue with Vanilla Visa Card too
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Vanilla Visa Card

The gift card for myself and a prepaid Visa also
Customer service issue
Reported by GetHuman-irrrsh
Oct 20th, 2018 - a mon ago
I have an issue with Vanilla Visa Card too
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Seen by 5 customers so far
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GetHuman-irrrsh started working on this issue
Oct 20th 10:02pm