Not Fixed - On receiving calls the CID not shows "caller name" already on phonebook

GetHuman-bonnetan's customer service issue with VTech from February 2019

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The issue in GetHuman-bonnetan's own words
Get caller name on CID ... New Model SN**** * SN****. On receiving calls the caller ID not shows "caller name" already on phonebook, only shows caller number but not names. I need CID to shows caller names and numbers. Please reply, Thanks**Buy online from**Order Number: *******
CID not showingcaller name. It shows only caller number but not the name, already on phone book
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New Model SN**** * SN****
Customer service issue
Reported by GetHuman-bonnetan
Feb 27th, 2019 - 3 mons ago
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Items needed
Where was the item purchased
Order number (if applicable)
Billing address
GetHuman-bonnetan started working on this issue
Feb 27th 5:54pm
GetHuman-bonnetan indicated the issue is not fixed yet.
Feb 27th 6:11pm