A:Repeat "Representative, then put in your phone number.Our free phone can also navigate phone menus to get a live human at VSP for you.
Q:
Does VSP offer 24 hour customer service?
A:Not at this number; hours here are Mon - Fri 5 am - 8 pm, Sat 7 am - 8 pm, Sunday 7 am - 7 pm, PST.The least busy day is Saturday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for VSP below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this VSP phone number to document the phone system.
Here is how our research team describes the way the VSP phone system greets you: Welcome to VSP. Now, please briefly tell me what you are calling about.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Repeat "Representative, then put in your phone number.
Below are some clips we've found from VSP's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to VSP.
Now tell me briefly what you're calling about."
Excerpt from a call with VSP
Wednesday, August 21, 2024 9:20 PM
They may ask you to say or enter information
"Just to confirm, are you already a member?
Please say or enter the primary member's date of birth."
Excerpt from a call with VSP
Wednesday, August 21, 2024 9:20 PM
What are the hours and when should I call?
VSP operates the call center for this 800-877-7195 phone number Mon - Fri 5 am - 8 pm, Sat 7 am - 8 pm, Sunday 7 am - 7 pm, PT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the VSP call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VSP phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VSP staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call VSP is Saturday.The most busy day to call is Friday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call VSP is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that VSP staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call VSP
If you have time to do a bit of reading before you call VSP, we recommend you read over some of our problem-specific articles.
VSP stands for Vision Service Plan, and it is a leading provider of vision care insurance in the United States. With over 60 million members, VSP offers comprehensive eye care services and benefits through its network of eye doctors and vision centers nationwide. VSP coverage includes annual eye exams, prescription eyewear (including glasses and contact lenses), and discounts on additional services like LASIK and lens enhancements. VSP is committed to promoting healthy vision and providing affordable access to quality eye care. By partnering with a vast network of eye care professionals, VSP ensures that individuals and families can maintain optimal eye health and enjoy clear vision. With flexible plans and a wide range of coverage options, VSP aims to provide personalized solutions to meet the diverse vision care needs of its members.
VSP provides numerous benefits to its members. Firstly, VSP offers a wide network of eyecare professionals, including optometrists and ophthalmologists, ensuring convenient access to quality eye care services. Members can also enjoy substantial savings on comprehensive eye exams, eyeglasses, contact lenses, and other vision correction options. VSP's coverage extends to a great selection of eyewear, offering stylish frames and top-notch lenses to suit individual preferences, helping members feel confident and comfortable. Additionally, VSP's plans are flexible, allowing members to choose the coverage that best meets their needs and budget. The company also emphasizes preventive eye care, aiming to detect and address potential vision problems early on, ensuring optimal eye health and promoting overall wellness. Overall, VSP's benefits encompass affordability, quality care, convenience, choice, and a strong focus on proactive eye health.
VSP stands for Vision Service Plan. It is a leading vision care insurance provider that focuses on helping individuals and families maintain healthy vision through affordable and comprehensive eye care coverage. VSP works closely with a network of eye doctors and optometrists to provide a wide range of services, including eye exams, glasses, contact lenses, and even LASIK surgery. With a VSP plan, members can enjoy access to quality eye care and discounts on eyewear from popular brands. VSP's commitment to promoting eye health extends beyond insurance, as they also participate in various charitable programs to improve vision care for underserved communities. So, when you see VSP, think "Vision Service Plan" and trust in their expertise to protect and enhance your eyesight.
Click the link above to get answers to just about any VSP customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to VSP, and their purpose. Are any of these similar to the reason you are trying to call?
Change payment method: "I need to change my payment."
- From a call lasting 10m 42s , Aug 21, 2024 9:20 PM
Seeking VSP coverage for self: "My wife passed away and now I need VSP coverage for myself."
- From a call lasting 28m 54s , Feb 9, 2024 3:34 PM
Information about why customers call VSP is extracted from issues that customers have reported to GetHuman.
This is VSP's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VSP agent. This phone number is VSP's best phone number because 960 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-877-7195 include and other customer service issues. Rather than trying to call VSP first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, VSP has 1 phone number. It's not always clear what is the best way to talk to VSP representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for VSP. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VSP. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.