Hello,**My family of ** have a current vacation rental booked through you in Costa Rica...

GetHuman4798909's Refund a Charge issue with VRBO from May 2020

Help with my VRBO issue
The issue in GetHuman4798909's own words
Hello,**My family of ** have a current vacation rental booked through you in Costa Rica in early June. We live in PA, USA. * of the the ** are elderly and will not be able to travel for an unclear period of time that could be * years or more due to COVID and uncertain time of getting a vaccine. Our airline will likely be cancelling our ability to get to Costa Rica in the very near future. It is u likely we can travel there next year as * other people on the reservation will be starting college and the preparation for this has been delayed and will likely take place of vacations in the upcoming year. * of our party are physicians and nurses and will likely need to be available at work as this crisis continues Costa Rica has a quarantine policy of * weeks and our trip is only booked for * days and there is no way for us to stay that long anyway as we are needed back at work. The villa owner will not refund and states credit for * yr. i find this unreasonable. We did not purchase insurance as we had every intention of going and could not predict a pandemic. Another trip that was cancelled for us was through Air B and B and they were gracious enough to refund our money. I see your site is encouraging owners to refund. If we are cancelled and this is out of our control can you assist?

GetHuman4798909 did not yet indicate what VRBO should do to make this right.

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How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
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VRBO

Refund a Charge issue
Reported by GetHuman4798909
May 9th, 2020 - 6 months ago
Fixed
Seen by 4 customers so far
Similar issue to 1582 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman4798909 started working on this issue
May 9th 9:47pm
GetHuman4798909 indicated the issue is not fixed yet.
May 10th 12:00pm
GetHuman4798909 confirmed the issue is fixed. Hooray!
May 10th 12:03pm