On Nov. **, **** We prepaid for a vrbo based upon the amenities listed on VRBO’s site...

GetHuman4297606's customer service issue with VRBO from January 2020

Help with my VRBO issue
Before contacting them, items GetHuman4297606 may need:
Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman4297606's own words
On Nov. **, **** We prepaid for a vrbo based upon the amenities listed on VRBO’s site. We had to have these specific amenities to keep our daughter safe. We contacted the vrbo homeowners who informed us their property was not as listed. We told them we had to have the amenities listed because our daughter was critically ill (non contagious). The vrbo homeowners refused to refund our money stating this is why they require a prepayment. We called VRBO to get an immediate refund. Vrbo claimed they could do nothing because we didn’t have proof the vrbo house wasn’t as listed even though the vrbo homeowners admitted it to us stating we should not bring our daughter - who was the reason for the trip. VRBO failed to do right by us and left us at the mercy of scam artists using VRBO’s site to harm consumers. Vrbo told us we had to go to the place to prove the place wasn’t as listed! When we were at the place vrbo still failed to help us - we were placed on international hold for *o minutes twice then the call was dropped.

GetHuman4297606 did not yet indicate what VRBO should do to make this right.

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Customer service issue
Reported by GetHuman4297606
Jan 27th, 2020 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 1351 others
0 customers following this

Timeline

GetHuman4297606 started working on this issue
Jan 27th, 2020 4:38pm
GetHuman4297606 indicated the issue is not fixed yet.
Jan 27th, 2020 9:12pm
GetHuman4297606 indicated the issue is not fixed yet.
Jan 27th, 2020 9:12pm
GetHuman4297606 indicated the issue is not fixed yet.
Jan 27th, 2020 9:12pm
GetHuman4297606 indicated the issue is not fixed yet.
Jan 27th, 2020 9:12pm
GetHuman4297606 indicated the issue is not fixed yet.
Jan 27th, 2020 9:12pm
GetHuman4297606 shared this issue with friends on Facebook
Jan 27th, 2020 9:12pm
GetHuman4297606 indicated the issue is not fixed yet.
Jan 27th, 2020 9:12pm
GetHuman4297606 indicated the issue is not fixed yet.
Feb 3rd, 2020 8:52pm

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