We found out last week that the property we had lined up for this March - and paid for...

GetHuman4291765's Cancel Booking issue with VRBO from January 2020

Help with my VRBO issue
The issue in GetHuman4291765's own words
We found out last week that the property we had lined up for this March - and paid for in total last March - is actually not zoned for short term rental. If we hadn’t contacted the owner about a different issue, we are not sure when the owner would have let us know of this predicament! She asked us if we could cancel so that her VRBO standing remains good. We think she should cancel - since she should have been aware of the zoning - and so our standing with VRBO remains good. We would also like to be refunded immediately so we can use the refund to line up something else with VRBO. *What do you advise?

GetHuman4291765 did not yet indicate what VRBO should do to make this right.

How GetHuman4291765 fixed the problem
We called VRBO and spoke directly to someone from VRBO. There was very little wait time to speak to a real person who was a tremendous help! The issue is totally resolved! Our stay was completely refunded and we were able to book another property.
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How Much Is the Processing Fee with Vrbo?How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
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VRBO

Cancel Booking issue
Reported by GetHuman4291765
Jan 25th, 2020 - a year ago
Fixed
GetHuman4291765 shared how to fix
Seen by 9 customers so far
Similar issue to 1363 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman4291765 started working on this issue
Jan 25th, 2020 5:58pm
GetHuman4291765 confirmed the issue is fixed. Hooray!
Jan 25th, 2020 10:12pm

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