My family and I are booked into a VRBO, res * HA-**BN*y Dec *-**. There was a SNAFU in...

GetHuman4022620's Refund a Charge issue with VRBO from December 2019

Help with my VRBO issue
The issue in GetHuman4022620's own words
My family and I are booked into a VRBO, res * HA-**BN*y Dec *-**. There was a SNAFU in the booking as the owner agreed to $****night and VRBO initially charged me at $****night. The difference between those, $***, was refunded to my credit card but the difference in the service charged at the higher rate, $***, and at the lower rate, $***, was not refunded, nor was the difference in the lodging tax, $***.** based on the higher fee and $***.** based on the lower fee. Also, VRBO charged me $** for insurance but I was also charged this amount twice by CSA-GGA. So, based on my math I am still owed a refund $*** for the fee differences plus the $** (Total $***) charged by VRBO that was billed directly by the insurance company (I will contact them about having charged me twice). I contacted the owner and let him know about this, so he is OK with the refund but said I needed to go through you to receive it. Thank you.

GetHuman4022620 did not yet indicate what VRBO should do to make this right.

How GetHuman4022620 fixed the problem
May at customer support was very helpful and contact property owner to issue a refund
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VRBO

Refund a Charge issue
Reported by GetHuman4022620
Dec 2nd, 2019 - 2 years ago
Fixed
GetHuman4022620 shared how to fix
Seen by 15 customers so far
Similar issue to 1453 others
0 customers following this
Items needed
Name on the booking
Booking reference
Billing address
Email address on the account

Timeline

GetHuman4022620 started working on this issue
Dec 2nd, 2019 1:01am
GetHuman4022620 confirmed the issue is fixed. Hooray!
Dec 2nd, 2019 4:16pm