Dead VRBO agent,**this request refers to the reservation * HA-PTFNOO: an apt. in Golden...

GetHuman-theklar's Cancel Booking issue with VRBO from August 2019

Help with my VRBO issue
First: share to improve GetHuman-theklar's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-theklar may need:
Name on the booking, Booking reference, Billing address, and Email address on the account
The issue in GetHuman-theklar's own words
Dead VRBO agent,**this request refers to the reservation * HA-PTFNOO: an apt. in Golden, BC, Canada, from Aug * **-**, ****, owned by Marie-France Lessor.**One family member has fallen ill, we had to cancel the booking right away.*I cancelled the reservation within less than * min. after the booking because of a divergence in currency.**I have contacted the owner several times. Mrs. Lessor has already refunded the deposit of *** CA$ and asked me to settle the conflict with you. Unfortunately I cannot call the owner because all the contact info and access details are no longer available to me in the VRBO app.**Here is what happened:*While I did the booking process with the VRBO app from Canada, the total cost incl. the deposit amounted to about *** dollar (which I double checked was about ***€ * deposit). However, after I agreed to pay the dollar amount, I was suddenly informed that the total amount that my credit card was charged with was ****.** CA$, which then was mentioned for the first time (and which is ***€ * deposit, which is beyond the limits of our budget). I did immediately cancel the booking within less than * min.**What probably happened is:*the VRBO app didn't distinguish clearly between US$ and CA$ currency. It just used the $-sign, although I had logged in from Canada. Therefore I couldn't know for sure that the stated amount I agreed to pay wasn't in Canadian dollar, but in US dollar, which is more expensive.**Again I do apologize for the confusion and inconvenience.**So far I was refunded the deposit of *** CA$.*Please let me know whether you are going to refund the rest of the charged amount, which I cancelled immediately after the booking (***,** CA$). *How much are you going to pay back and when?**With kind regards,*Thekla

GetHuman-theklar did not yet indicate what VRBO should do to make this right.

How GetHuman-theklar fixed the problem

We are waiting for GetHuman-theklar to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common VRBO customer problems.
How Do I Get a Refund Through Vrbo?How Do I Update My Account Info on Vrbo?How Do I Cancel My Booking on Vrbo?
Do you have a customer issue as well?
We can help you get VRBO's attention and get better help faster. Tap below to get started.
Having VRBO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Cancel Booking issue
Reported by GetHuman-theklar
Aug 23rd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 3994 others
0 customers following this


GetHuman-theklar started working on this issue
Aug 23rd, 2019 5:39am
GetHuman-theklar indicated the issue is not fixed yet.
Aug 25th, 2019 2:34pm