VMware Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about VMware customer service, archive #1. It includes a selection of 10 issue(s) reported April 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam, I am a postgraduate student at the University of Manchester with a query regarding specific variable names in a dataset. The dataset consists of [redacted] variables and a sample size of [redacted],[redacted] customers. My goal is to identify customers who purchased workstations in the next 3 months. The data is current as of May 28, [redacted], encompassing both offline and online purchase history. I've attached an image showing some variables with unclear names, such as product G. I seek clarity on whether product G relates to workstation purchases in order to boost revenue in that business line. Additionally, I'm puzzled by the significant decrease in workstation booking amounts in the third quarter of [redacted]. Thank you for your assistance and understanding. Best regards, Gerasimos
Reported by GetHuman-skakarou on Monday, April 1, 2019 12:50 AM
I have been trying to activate my VMware account but I am stuck in a loop. I received the emails but when I click on the activation link, it just directs me to send another email to activate. This happens continuously, preventing me from accessing anything VMware online. I had to use incognito mode just to find VMware support. I have tried requesting new activation emails, but they either arrive without clickable links or not at all. I have attempted different browsers without success. Any assistance on this matter would be greatly appreciated.
Reported by GetHuman3739411 on Thursday, October 10, 2019 3:42 PM
The virtual machine is operating on Windows Server [redacted] R2, which was previously infected. There are three disks connected to the VM: one for the operating system (C:), a second disk for the Database located in the datastore with a size of 3.79TB, and another disk for storing BD backup files (G:) in a different datastore with a size of 1.49TB. I specifically omitted the G: Drive volume from Veeam backup. After running the backup job, I noticed that Veeam might have generated a snapshot of the G: volume despite being excluded, leading to the accumulation of substantial .vmdk snapshot files. I am puzzled as to why the snapshot is consuming significant space when I have already excluded the G:\ Volume from the Veeam backup.
Reported by GetHuman4178372 on Tuesday, December 31, 2019 11:13 AM
I have used VMware Workstation for many years, although not recently. I need to purchase a new computer and I want one machine to run Windows and Linux applications. I am interested in a high-powered Chromebook with a 7th generation Intel i7 processor, 16GB of RAM, and a 512GB SSD. The device I am considering is the Google Pixel, which also supports a pen accessory. I want to run Windows and Linux guests on VM, take snapshots for reverting, and have device pass-through access. The Chromebook I am looking at has the specifications I need, but I am unsure if VMware Workstation Pro can be installed on it. Can someone confirm if it's possible to run VMware Workstation Pro on an Intel i7 Seventh Generation Chromebook? I am also open to considering an 8th generation processor if recommended. I appreciate any assistance in determining if my requirements can be met on this Chromebook.
Reported by GetHuman4528951 on Thursday, March 26, 2020 8:31 AM
Dear Team, I have a VMware account under the email [redacted], representing Technology Associates Limited in Tanzania. I am encountering an issue while trying to access an online training course. The error message states: "Sorry! The class you are attempting to access is private. Susil Patro ([redacted]) is not eligible to register for this class based on the user profile and class settings." The class in question is VTSP-SV [redacted]: VTSP Server Virtualization [redacted] Introduction. For further details regarding the settings of this class, please reach out to the content manager at [redacted] Thank you, Susil Patro +[redacted]17
Reported by GetHuman4604051 on Wednesday, April 8, 2020 11:25 AM
Hello team, I am experiencing an issue with attaching a host in vSphere. Despite having the same version for my VMware and vSphere, encountering problems when trying to attach a license to the host. The specific issues I'm encountering are: 1. Unable to decode the licensed features on the host. Changing the current license may fail, or certain features might become unavailable. 2. Unable to calculate the license usage for the assets. I would greatly appreciate a prompt response to assist with resolving this matter. Thank you, Simranpal S.
Reported by GetHuman5558429 on Wednesday, December 16, 2020 7:56 AM
I'm encountering issues with my VMWARE FUSION version 12.1.2 where Windows does not start up properly even after trying various solutions. I decided to revert to an earlier snapshot. However, I encountered an error with VMWare Tools stating "The Windows Installer Service Could Not be Accessed." I suspect my full Local Disk might be causing these problems as deleting files on the shared drive did not free up space. I'm considering resizing or expanding the Virtual Machine disk space, but I'm aware that doing so requires deleting snapshots, potentially impacting my access to Windows. I can be reached at [redacted]
Reported by GetHuman6969173 on Thursday, December 30, 2021 9:14 PM
There was a high availability (HA) issue with host 1 in the VMware vCenter. Initially, there was an alert regarding a Correctable memory error rate exceeding for DIM_B2 on the DELL PowerEdge M640, which was resolved by applying a BIOS update. However, a new issue arose where host 1 could not detect the central storage. To address this, a storage CONTROLLER Update similar to the BIOS update needs to be applied to host 1 to resolve the HA alert between host 1 and host 2. - Warning message in VMware about high availability (HA): The number of vSphere HA heartbeat datastores for this host is 0, which is below the required number of 2.
Reported by GetHuman7231238 on Thursday, March 17, 2022 5:16 PM
I am currently using VMware Horizon Client version 8.8.1 for work purposes. Every two minutes after logging into my VDI, I encounter an error stating "Network connection was lost, reconnection 2.00," followed by a countdown timer decreasing continuously. The VDI resumes when the timer reaches 1.55. Interestingly, if I remain idle or do not input any commands, the error does not occur; it only happens when I start navigating with the mouse cursor. I previously resolved this by enabling "App and browser control" in Windows Security on my host machine and restarting the VDI. Despite the feature being already enabled, the error persisted, especially when I used the mouse cursor. It's worth noting that I am using Windows 10 OS. I am seeking a permanent solution for this recurring issue.
Reported by GetHuman8258427 on Saturday, March 25, 2023 2:42 PM
I am seeking advice on an issue I am facing with my VMware vCenter ESXi 5.5 cluster. I am attempting to detach a virtual disk to connect it to a new VM, but I am encountering an error. The error message reads: "Disk Cap Control: Value xxx is out of range ([redacted],[redacted][redacted])". I am wondering if there is a client available for download that would facilitate attaching the virtual disk to a different VM. Additionally, after removing the virtual disk, I have been unable to reattach it to the original VM due to the aforementioned error. Your assistance is greatly appreciated.
Reported by GetHuman-rmitton on Wednesday, September 27, 2023 3:05 PM

Help me with my VMware issue

Need to call VMware?

If you need to call VMware customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call VMware
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!