Just wondering if I have to look for a new TV I have model *M***SV purchased in Dec...

GetHuman1678679's customer service issue with VIZIO from December 2018

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The issue in GetHuman1678679's own words
Just wondering if I have to look for a new TV I have model *M***SV purchased in Dec. ****. The problem is my remote does not work at all with the TV have to use the rear panel buttons to turn off and on. I have direct tv and that remote works except turning on the tv or turning the power off. I have replaced batteries, ordered a new remote thinking that might be the problem but was not. The remote was working the first part of November as i used the input to watch a movie. Later that month I tried the remote and absolutely nothing. I have noticed lately that once in a while the picture goes away for a second or two and then returns.
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Customer service issue
Reported by GetHuman1678679
Dec 3rd, 2018 - a mon ago
I have an issue with VIZIO too
Not resolved
Seen by 4 customers so far
Similar issue to 1117 others
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GetHuman1678679 started working on this issue
Dec 3rd, 2018 2:24pm