My package wasn’t delivered to my apartment,not even my city. I did the “live chat” thi...

GetHuman-kathyull's customer service issue with Urban Decay from August 2020

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The issue in GetHuman-kathyull's own words
My package wasn’t delivered to my apartment,not even my city. I did the “live chat” thing and this got me completely no where.I’ve never had this problem with U.D. Your Rep. ended by telling me there was nothing you U.D. Could do to get my package delivered to me, I will have to pick it up where it is and that’s **-** minuets one way **-** both. Reminder this IS NOT MY FAULT. I called UPS and all in all they narrowed down to Urban Decay’s responsibility. Urban Decay had shipped the package with my OLD address. ( if you look at my info page the current is the one marked) proving my last package was delivered to this address with NO PROBLEMS. So because I am disabled and don’t DRIVE and because of the PANDEMIC I have health issues in which being home bound it’s been in my best interest I think this. I trust you care about your customers enough to correct mistakes and please your customers. This has been frustrating and needless. I believe you need to intervene at set point where package is and re-route to the correct address. **** Oregon St. Unit * Oshkosh WI *****. I know this can be done. The two items were from the sale and can’t be reordered either. I hope this makes sense. I tried calling but not open? Chat as well? I have two main health conditions I need not risk when all you need to do is ship the package I bought to my address. That’s fair and normal business, right? Thank you

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Urban Decay

Customer service issue
Reported by GetHuman-kathyull
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 17 others
0 customers following this
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Timeline

GetHuman-kathyull started working on this issue
Aug 21st 1:35pm

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