I am in an infuriating back and forth with Upwork support. I need to submit my ID in or...
GetHuman719720's customer service issue with UpWork from May 2018
7 views | 113 similar | 0 following
Help with my UpWork issue
GetHuman719720's next move: try the UpWork help center.
UpWork doesn't have a customer phone number that is answered by an agent. Instead, GetHuman719720 will want to follow the link below to head to their help center. We will check on GetHuman719720 later to make sure it's all set or try to help escalate.
I am in an infuriating back and forth with Upwork support. I need to submit my ID in order to be approved for US only jobs, but I was unable to get it verified via the online form. The help desk sent me a manual ID submission form, but with the caveat that the I need to submit an ID and a billing statement of some kind, with the two addresses exactly matching. Well, I no longer live at the address on my ID. I could get a new ID, of course, but I am about to move from my current address in New York to Montana, to start a tenure-track job at Montana State University. The whole point of joining Upwork was to pick up a bit of extra work in between my two university jobs. The long and short of it is that I'm in transition, and can't provide the exact documentation Upwork demands. But I have plenty of proof that I live in the US (proof of residency at my current address, for example, a U.S. social security card, a hiring letter from Montana State, etc. etc. I'd really like someone to resolve this for me* the customer service reps have been kicking the can by telling me some version or another of "the computer won't let me." I would also like the erroneous hold to be lifted from my account so that I can continue to apply for non-US-only jobs as this mess is sorted out. Is it possible that I could be hired by a major state university, with all the HR paperwork that entails, and be unable to be hired on Upwork?
GetHuman719720 did not yet indicate what UpWork should do to make this right.
I have an issue with UpWork too
How GetHuman719720 fixed the problem
We are waiting for GetHuman719720 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.