I booked a flight from IAD to DEN leaving today, February **th, on flight UA****, that...
GetHuman-apiraino's customer service issue with United Airlines from February 2019
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The issue in GetHuman-apiraino's own words
I booked a flight from IAD to DEN leaving today, February **th, on flight UA****, that departs IAD at *.**am. I then paid an additional $*** (confirmation MVCGDK) for an upgrade on this leg of the flight. A few days ago I had to change my return flight from DEN back to IAD and went online to United’s web site to do so. I had no other option but to modify the reservation, which I did, sticking to my original ourbound flight. When I boarded my flight this morning, I was horrified to learn that instead of the business class seat that I was expecting, I am now stuck in an economy seat right in the middle seat too!! I have work to do in this flight which is now going to be extremely difficult and uncomfortable. I don’t know why I was penalized with this seat but I am furious, and demand, at the very least, My money back that I paid for the upgrade immediately! What a terrible system!! And I presume that the. Wow interface had something to do with it too. I’m sitting here in the plane absolutely livid. Thanks United.
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