On December *st while traveling on a cruise ship, my Vietnam Veteran husband suffered a...

GetHuman-drolajm's customer service issue with United Airlines from December 2018

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The issue in GetHuman-drolajm's own words
On December *st while traveling on a cruise ship, my Vietnam Veteran husband suffered a major PTSD episode which required us to leave for Houston to the VA Medical Center. I mistakenly booked a flight from MIA to IAH for June * instead of Dec * and did not receive a confirmation. Therefore, it was only when getting to the curb and sent to an agent inside, the mistake was realized. Stressed for time, I rebooked the flight at *:** getting me to Houston at *:** for a *:** emergency intake at the VA. The flight was delayed which missed this appointment. There were * army dogs at the airport which one peed in front of us on the carpet. All exacerbating my husband's condition and the plane was filled causing us to sit apart with him in a middle seat. We missed the intake appt. I am very upset with United and continued behavior of delays, poor customer service, and over pricing. Completing this complaint signed into my mileage plus account was useless because of the following message: ! Either the information you entered is not valid or the airport is not served by United or our partners. Please revise your entry. I am exact in my information and the website is too faulty. Ola Milton McDonald HH******
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United Airlines

Customer service issue
Reported by GetHuman-drolajm
Dec 3rd, 2018 - 2 mons ago
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GetHuman-drolajm started working on this issue
Dec 3rd, 2018 12:35pm