United lost my luggage on a one hour flight from Louisville to Chicago on Wednesday, No...
GetHuman1534027's customer service issue with United Airlines from November 2018
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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman1534027's own words
United lost my luggage on a one hour flight from Louisville to Chicago on Wednesday, November *, ****. United said they would have it to me at the hotel by that evening. First lie! I called Thursday morning and they said that they would have it to me at the hotel later in the morning. I told them to send me an email when it came in since I had to check out but I would be in a business meeting ( which I had to attend in the same clothes from the day before and no makeup) at the hotel and my phone had no power ( because charger was in my luggage). They said they would. Second lie!! They never emailed me and when I called, they said that they sent the luggage back to the airport because I had checked out. United said I could pick it up at O'Hare when I left for my flight back home that afternoon. I arrived at the airport and United said that my luggage was still with the delivery company and that they would put it on one of * flights on Thursday evening. Another lie!! I did not get my luggage on Thursday nor did United bother to call. Today I called United and was told my luggage was still in Chicago. I called later today and this time was told by United that my luggage was in Louisville and was in transit to my home. Another lie!! I called United three more times over * hours period and each time I was told that it was in transit. More lies! I was also told that United could not get anyone in the Louisville baggage office to even answer the phone. Good grief! The last time I called United I asked to speak to a supervisor. I was told he was not available but he would call me back in ** minutes. Guess what! another lie--I never heard from him. So here I am without my luggage and a lot of lies from United. Absolute ineptitude. What a disaster flying United. How can an airline lose a piece of luggage on a nonstop * hour flight and still not be able to find it for * days??? I want United to address my complaint and stop lying to me!
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