I decided to reinstall rainbow six siege, and when I got onto it for the first time in...

GetHuman-vexxysme's customer service issue with Ubisoft from October 2019

Help with my Ubisoft issue
The issue in GetHuman-vexxysme's own words
I decided to reinstall rainbow six siege, and when I got onto it for the first time in a year, I found my account was hacked. There were multiple times where ubisoft emailed me my account was being accessed by a foreign IP but I ignored it not realizing that RS*, the game I own on ubisoft, is on the platform and that's the account they were hacking. They changed my name so I just changed my name back to its original one, changed my password and enabled two factor authentication. I also saw that my ranked KD was high, but I never played ranked on my account as well as all of my friends being blocked from my list and new friends being added. Unfortunately I deleted all the emails that were sent about a foreign IP logging into my account since I disregarded them as something I wouldn't need to worry about till now. If I could get my account unbanned and perhaps the ranked stats wiped that would be great. Thank you.

GetHuman-vexxysme did not yet indicate what Ubisoft should do to make this right.

How GetHuman-vexxysme fixed the problem
Made a post on their customer support website and was very straight forward about what they needed from me.
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Ubisoft

Customer service issue
Reported by GetHuman-vexxysme
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman-vexxysme shared how to fix
Seen by 9 customers so far
Similar issue to 9009 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder

Timeline

GetHuman-vexxysme started working on this issue
Oct 14th, 2019 4:25pm
GetHuman-vexxysme confirmed the issue is fixed. Hooray!
Oct 15th, 2019 10:16pm
GetHuman-vexxysme confirmed the issue is fixed. Hooray!
Oct 16th, 2019 1:52am