Problem with MacOS Mojave public beta * using a **** **" MacBook Pro:**If I plug my bas...

GetHuman1036600's customer service issue with Ubisoft from August 2018

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Problem with MacOS Mojave public beta * using a **** **" MacBook Pro:**If I plug my bass guitar directly into my amp, it works. So my amp and guitar are fine.**Using the official Apple USB A to USB C adapter, the real tone cable IS recognized in System Preferences * Sound. Input volume is turned all the way up. **However, when I launch Rocksmith **** Edition Remastered from Steam, it does not detect any sound being inputted. **Rocksmith will detect if I unplug the realtone cable, but when plugged in it doesn't detect any sound even with system input volume at max and guitar volume ***** at max.**additional info:**In System Preferences * Sound, my Mac detects the sound produced by my bass guitar.**In Rocksmith settings, Realtone input is selected.**Still, no dice.**Any suggestions?
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Ubisoft

Customer service issue
Reported by GetHuman1036600
Aug 25th, 2018 - 4 mons ago
I have an issue with Ubisoft too
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Seen by 10 customers so far
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GetHuman1036600 started working on this issue
Aug 25th 9:24pm
GetHuman1036600 indicated the issue is not fixed yet.
Aug 25th 10:54pm
GetHuman1036600 indicated the issue is not fixed yet.
Aug 27th 12:04pm