Problem with MacOS Mojave public beta * using a **** **" MacBook Pro:**If I plug my bas...

GetHuman1036600's customer service issue with Ubisoft from August 2018

20 views | 849 similar | 0 following
Help with my Ubisoft issue
GetHuman1036600's next move: call Ubisoft.
The best way to get your problem resolved is to tap the button below to start calling Ubisoft. We will check on you later to see if it's fixed or needs to be escalated.
The issue in GetHuman1036600's own words
Problem with MacOS Mojave public beta * using a **** **" MacBook Pro:**If I plug my bass guitar directly into my amp, it works. So my amp and guitar are fine.**Using the official Apple USB A to USB C adapter, the real tone cable IS recognized in System Preferences * Sound. Input volume is turned all the way up. **However, when I launch Rocksmith **** Edition Remastered from Steam, it does not detect any sound being inputted. **Rocksmith will detect if I unplug the realtone cable, but when plugged in it doesn't detect any sound even with system input volume at max and guitar volume ***** at max.**additional info:**In System Preferences * Sound, my Mac detects the sound produced by my bass guitar.**In Rocksmith settings, Realtone input is selected.**Still, no dice.**Any suggestions?

GetHuman1036600 did not yet indicate what Ubisoft should do to make this right.

How GetHuman1036600 fixed the problem

We are waiting for GetHuman1036600 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubisoft's attention and get better help faster. Tap below to get started.
Having Ubisoft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1036600 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1036600
Aug 25th, 2018 - 3 years ago
Seen by 20 customers so far
Similar issue to 849 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman1036600 started working on this issue
Aug 25th, 2018 9:24pm
GetHuman1036600 indicated the issue is not fixed yet.
Aug 25th, 2018 10:54pm
GetHuman1036600 indicated the issue is not fixed yet.
Aug 27th, 2018 12:04pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians