I contacted live chat help as soon as I found out the error. *I was ignored and left be...

GetHuman-jjaneyoo's Refund issue with UberEATS from December 2020

Help with my UberEATS issue
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Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman-jjaneyoo's own words
I contacted live chat help as soon as I found out the error. *I was ignored and left behind wihout having my issue resolved.**I placed two items in the order -* error occurred -* I placed it again -* *-** min later, got a charge from credit card different than what I saw -* checked receipt on uber eats -* there is only one item, charging me service fee*delivery charge because with one item I do not meet the minimum order (UberEats Pass) -* I contacted ASAP to agent, asked if I should cancel the first one and order new set again or can I just add one more item and ensure I should not be charged for the fees. -* told me I cannot cancel so I should place another oder with the item that the original order missed -* I did, and ** sec later, agent tells me I will be charged double for fees and service charge -* when I told him, that is not what I want, HE LEFT.. -* another agent came, asked me if I encountered error and he cancelled the second on going order by mistake (she*he agreed it's her*his fault), then just left the chat with msg - send email**ALL I wanted was: * items, no delivery fee, discounted service fee since I have UBER PASS. *What I have: * item, all fees that were supposed to be waived.

GetHuman-jjaneyoo did not yet indicate what UberEATS should do to make this right.

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Refund issue
Reported by GetHuman-jjaneyoo
Dec 6th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 27616 others
0 customers following this


GetHuman-jjaneyoo started working on this issue
Dec 6th, 2020 8:29pm
GetHuman-jjaneyoo shared this issue with your circles on Google+
Dec 6th, 2020 8:30pm

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