Uber EATS Customer Service Issues

I've had several drivers assigned to my order in the past hour, and they keep changing. I'm incredibly frustrated because I can't seem to get ahold of you guys about this issue. I'm sure I've already been charged, and now I don't have the time to go out and buy food for myself and my children since I'm working from home. I am extremely disappointed with the service I have received. I would increase my tip, but I am unsure how to do that on your app. I did not expect ordering to be such a challenge.

My daughter placed an order through Uber Eats for dinner from a nearby restaurant. However, the driver arrived at our mobile home park, turned around, and left without delivering the order or contacting us. Unfortunately, the food never arrived at our house. We are disappointed as we were looking forward to having dinner tonight. We are requesting a full refund of the total amount to be credited back to my debit card.

I would like to have my account, registered under Meg Simpson, with the email [redacted], deactivated or merged as I no longer have access to that email where my phone number is linked. My current account, Meg Simpson, uses the email [redacted] but is not linked to any phone number. I am unable to log in through the app as it demands a phone number upfront, which is associated with my old email account. There are no previous orders on my current account, but my previous email shows orders from McDonald’s and After Hours. I am unable to modify any details through the mobile app.

I made a purchase on 02/12/[redacted] with Huber using a promotional code. During payment, I was charged €3.10 for a tip without my consent. Perhaps the system authorized this charge during the order evaluation. I find this procedure lacking transparency since I had already given the tip to the delivery person upon receiving the food. Looking forward to a kind response. Thank you.

I ordered from UberEatz, but my driver never arrived. Despite claiming the order was delivered by having contact with "Daniel," he didn't come close to my location and wouldn't respond to my calls. As a result, I ended up having to reorder the same meal and pay twice for something I never received.

I am encountering a problem with a promotional code received from Uber Eats 13 days ago. The code, US30, promised a $30 discount, with an expiration set for 14 days post-receipt. However, when attempting to redeem it today, it states the offer has expired. This circumstance has left me frustrated as I was eager to place my inaugural order with Uber Eats. This occurrence raises doubts about the reliability of a company that struggles to honor a simple 14-day validity period. I hope this is an atypical representation of Uber Eats's usual business practices.

Hello, my name is Jody Rost. I work as a Postmates delivery driver and I've noticed that Uber Eats is sending emails which could impact my earnings. I would like to know how to obtain an Uber Eats delivery card and bag in order to start delivering for them. I am unsure about having an account with Uber Eats as I have never signed up with them. It's important for existing Postmates like me to have clear information and support during this transition since Uber acquired Postmates. I believe Uber Eats should have informed us directly about switching to their platform. I am eager to receive guidance on this matter promptly. Thank you and have a nice day.

I am currently experiencing an issue with my food order. Despite being notified that it was ready, I have been waiting for over 50 minutes. I have called the restaurant multiple times to check on the status, only to be told conflicting information. As someone with hypoglycemia, the delay is causing my blood sugar levels to drop dangerously low, leading to feelings of illness. I urgently require my food to be delivered as promised. I also request that the order be remade, a full refund issued, and a discount provided for my next purchase. Thank you for your immediate attention to this matter.

I am trying to locate an Uber Eats gift card order I placed in August [redacted]. Unfortunately, my sister, Beth D., never used the $50.00 gift card I gave her. I understand this was a while ago, but she has since deleted the email containing the gift card information, and I can't find it either. My name is Tracy Walker, and you can reach me at [redacted] or via email at [redacted] My sister's email is [redacted] Any assistance in locating this gift card would be greatly appreciated. Thank you for your help. Tracy

We are new to Uber Eats and experiencing some problems. The app is requesting payment for a previous order that we did not place due to a declined payment. We are concerned about being asked to pay for someone else's order. We are a family of six and willing to cover the cost of our own meals once this issue is resolved. Thank you. - Jones Family

I placed an order at Taco Burrito King in Greek Town on December 1, [redacted]. The total came to $17.46. Despite requesting no tomatoes and no beans, as well as paying for extra meat, my burrito was made incorrectly with tomatoes and without the extra meat. I gave the incorrect burrito to a colleague and did not take a photo as proof. I have contacted Uber Eats through calls and emails regarding my Order #A602C, but have not received a satisfactory response after following up. I am frustrated with the inconsistency of food delivery services where my orders are consistently incorrect. On the receipt, it clearly states my customization requests and payment for additional meat.

I ordered the shrimp and lobster alfredo from South Shore Jerk for $26.40, plus a can of soda for $1.00. The total bill came to $39.62 after a $5.16 tip, a $4.11 service charge, and $2.95 in taxes. However, I noticed an extra charge of $6.19 on my account, along with an additional $1.35 added to the order without my consent. I kindly request a refund for the unauthorized charges and an investigation into who has been accessing my account and taking small amounts of money. This has become a recurring issue, and I would appreciate it if the responsible person is identified and dealt with accordingly. Thank you for addressing this matter promptly.

I placed an order with Peri Fino for £39.95 on November 7th, only to have it canceled by them. Uber charged my card regardless. I've emailed Uber multiple times as their phone numbers aren't working, but they haven't issued a refund. Peri Fino mentioned that Uber needs to handle the refund since they never received the payment. They've tried contacting Uber as well, but they keep saying it will take weeks. It's been over a month, and Uber still hasn't refunded us. Losing this amount of money for something we never received is concerning. I just want my money back. Please assist me.

I have been paying 60 euros a month to work with Uber Eats. I have been waiting for over 3 weeks to start working, but no one is helping me. I live in Madrid, Spain, and I am desperate. They claim I have a fraudulent document without specifying which one. They keep saying I will receive answers in 2-3 days, which has been going on for weeks. I am desperate, using my last saved money, and unable to start working. All my documents in the app show as "completed" and accepted. I am losing time and money and feeling desperate. I need help; I don't know what to do and running out of options.

Today, I attempted to place an order with Tim Hortons at 11:50 a.m. The order was processed, but the delivery time kept changing. Initially promised by 12:50, then 1:10, then 1:20, until it was ultimately canceled. I'm very disappointed with this experience. Uber Eats has been unreliable lately. I also had a promotion offering 25% off with Mastercard until December 13th, but I couldn't apply it. I reached out for assistance on Twitter, but my query, which I intended to be private, was posted publicly. This has left me feeling quite dissatisfied. I seek acknowledgment, compensation, and an explanation for the decline in service quality.

I have been waiting for a refund for an issue with my order number 7980F from The India Grill since November 16, [redacted]. The refund was supposed to be processed within 3-5 business days, but I have not received it yet. The Uber driver, Crystal, took my food away even though I offered to have it left by the entrance. She also mentioned that I would be charged if this happened again. It has been 14 days already, and I have not seen the refund. I would appreciate it if you could process the refund as soon as possible. Thank you.

I need assistance with organizing a virtual luncheon for around 60 participants in different locations. Could you please guide me on who I should contact for further information? I also want to know if it is possible to establish an account for the luncheon where employees can select and pay for their meals using this account. It appears vouchers might not be suitable as they could be considered akin to gift certificates, leading to potential tax implications for the employees.

I recently placed an order at Hiro-Sushi Maki, requesting cooked sushi due to my preference for not eating raw fish. Unfortunately, they delivered raw sushi instead. When I called to address the issue, I was met with a frustrating run-around where different staff members passed the phone around until the chef claimed the cooking equipment was broken. After requesting a refund and being declined, the chef suddenly had the ability to cook the order I originally requested. Frustrated with the lengthy wait, I attempted to cancel the order only to be met with rudeness from a staff member who abruptly hung up after claiming the delivery was on its way. I'm currently seeking to reach out to Uber Eats to report this unacceptable experience and their association with this restaurant, though reaching Uber Eats has proven challenging.

I discovered an unexpected food delivery at my doorstep around 7pm while waiting for an Amazon package. The receipt indicates a time stamp of 04:57:50pm without any prior doorbell rings or knocks. The order is from McDonald's, marked with "D053B" and labeled as a credit sale through Uber Eats. I have been attempting to contact customer service for over an hour, including downloading the app without success. It is highly frustrating that the customer service phone line is only available until 5pm, and emails are responded to after an estimated 38 hours. This experience has made me reconsider becoming a customer. What steps should be taken next? I did not place this order and was unaware of its delivery. Despite trying to locate the intended recipient without opening or handling the contents, the food is no longer fresh. I do not intend to pay for an order I did not make. I empathize with the delivery person, as I have encountered similar mistaken deliveries in the past. It seems the driver relied on the app to update the actual recipients of the food's arrival, assuming they did not need to alert me at the wrong address. Unfortunately, I will not be available to address this tomorrow. Thank you.

Hello, my name is Pamela. I've been a loyal Uber Eats customer for most of this year. Today, I had a disappointing experience with a delivery person. Despite my request for the meal to be brought to the door, the delivery person was rude and insisted I come out to the car. After over an hour of back and forth, they claimed they were still waiting, contrary to the instructions on my Uber app. Frustrated, I had to say goodbye without receiving my order. I am requesting that my meal be prepared and brought to my house by a different delivery person, or alternatively, a refund. Thank you.