Hi,**Today we ordered from Eastern Kebab House,Rochdale under my husband’s app. My husb...

GetHuman-sameeaat's Refund issue with UberEATS from September 2020

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The issue in GetHuman-sameeaat's own words
Hi,**Today we ordered from Eastern Kebab House,Rochdale under my husband’s app. My husband name is Faisal Rehman. We ordered at approximately *.** pm and were told that our order would be delivered between *.**-*.**. The food did not arrive until after *.**pm. There were no updates on the app and we had to constantly ring the store. They were continuously fobbed off, promised calls back but none of which were forthcoming. On about the *th ocassion ringing Blame was then placed on the Uber driver as he had delivered this order to the wrong place. This was never highlighted in the app. The staff at Eastern were very unprofessional, putting the phone down on and failing to deliver in the time frame promised. I am very disappointed overall in the service that we have received tonight. We had to wait over * hours for our food to be delivered. I had a small child who was constantly complaining because he was hungry and this should not have happened. I want to be compensated for the extremely poor service and inconvenience that I have been out through. At present I do not feel I should use the service of ubereats again after the experience I have had to endure today.**Please confirm how you intend to rectify this matter?**Sent from my iPhone

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UberEATS

Refund issue
Reported by GetHuman-sameeaat
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 25665 others
0 customers following this

Timeline

GetHuman-sameeaat started working on this issue
Sep 25th, 2020 9:16pm
GetHuman-sameeaat indicated the issue is not fixed yet.
Sep 28th, 2020 9:56am
GetHuman-sameeaat indicated the issue is not fixed yet.
Sep 28th, 2020 11:08am
GetHuman-sameeaat indicated the issue is not fixed yet.
Sep 28th, 2020 12:29pm

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