I already rated my driver poorly on the uberEATs app and entered comments, but I am loo...

GetHuman-lmccorm's customer service issue with UberEATS from July 2018

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The issue in GetHuman-lmccorm's own words
I already rated my driver poorly on the uberEATs app and entered comments, but I am looking for a refund. I was tracking my driver after he picked up my food and I noticed his car was not moving in front of a park halfway between our house and where he picked up the food. After ** minutes of his car not moving I reached out via the contact button. I messaged him to make sure everything was okay, but never got a reply. Suddenly his car started moving towards our house. When he finally arrived I found out that he was picking up his wife and kid from the park and that’s why he was stopped for so long. He pulled our food out from his trunk and said nothing further to my husband. Both my husband and I threw our food away after eating two bites. Our tacos were mush and very cold. Please reach out with any questions, but I am looking for a refund. I can’t imagine that uberEATS condones making personal stops while delivering customers food.
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UberEATS

Customer service issue
Reported by GetHuman-lmccorm
Jul 29th, 2018 - 9 mons ago
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GetHuman-lmccorm started working on this issue
Jul 29th, 2018 3:20pm