I’ve currently been waiting double my expected wait time for food to arrive. I know tha...

GetHuman-virkpate's customer service issue with UberEATS from July 2018

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The issue in GetHuman-virkpate's own words
I’ve currently been waiting double my expected wait time for food to arrive. I know that my food was picked up ** minutes ago. My driver*delivery person has not moved from the same spot for the past ** minutes. The ETA continues to estimate * minutes for the past ** minutes. They are not answering their phone. Your customer service phone line finally connected to a person after ** minutes hold, but connected to a non-English speaker clearly on the line with someone else. As a daily Uber user, This is my first time using the UberEats app - it has been an absolutely terrible experience. I don’t know whether I should wait for my food or order something else through a different app. Either way I will not be accepting any charge for this ridiculous treatment, poor communication, and a lack of what the central point of this app - delivery of food in a timely manner.
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Customer service issue
Reported by GetHuman-virkpate
Jul 26th, 2018 - 10 mons ago
I have an issue with UberEATS too
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Seen by 7 customers so far
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GetHuman-virkpate started working on this issue
Jul 26th, 2018 4:54pm