To preface, I am a GM of a National chain that uses Uber Eats. I hate when people start like that too, but I did. I placed an order around *pm, original drop time was supposed to be around ***. Around ****, y’all sent me an update saying my order was canceled. I tried calling the store, no answer...many times. Thought it was their fault. Then from your horrible customer service people I find out it was y’all who had no drivers at *** in Dallas! Yes, very few drivers in this small town. Both your customer service people told me it was the restaurants fault for not contacting me. That is a bold faced lie! Being a GM that uses your service I am more than aware that it is not their responsibility to contact the guest when your business has no drivers to deliver. That has never been expected of the restaurant and never will. Your customer service people would not give me a number to their boss and a name of someone to talk to. Your people tried to blame a restaurant for your ****py service, I’ve now lost * hours of my time, been lied to, and basically offered ** dollars off to shut up and order again. “That’s half off my order from tonight btw”! Not worth the energy I’ve put in, but that’s not the big issue... If this is how you treat my customers from my restaurant. I don’t want to use y’all! Too many options for me as a person to use y’all again. When you employ people who lie and can’t make things right or even give a number to a supervisor, y’all are heading down the wrong path! And in your complaint area header, don’t ask how I want it resolved. Hire some people who know what to do.*-Paul
I trust that UberEATS will make this right and come up with a resolution that is fair.