Uber Customer Service Issues

On Wednesday the 24th, I attempted to book a trip for Thanksgiving morning at 10:30 am using the Uber app. I faced challenges with the menus and had to confirm the booking before entering the desired date and time for pick-up. The lack of confirmation on input made it difficult to review and adjust details before confirming. Following confirmation, I was surprised to learn my driver was already en route, without the chance to input crucial information. The menus were deemed confusing by an Uber representative, who recommended using the Reserve menu, though finding it was also a challenge due to the app's layout. With 30 years of experience as a software engineer, I expressed disappointment in the app's functionality. Subsequently, I was charged $8.50 for a canceled trip due to app issues and $6.00 for a ride that Uber canceled, not me. Even after rebooking a ride that Uber had canceled, I was still being charged for their error. Refunds for these charges are necessary to maintain my satisfaction with Uber services.

I am providing feedback on the events from last night involving a difficult situation with Jairo, who only speaks Portuguese. Please review my recent trip history. The lack of communication between us led to delays, with the driver being unable to understand directions or follow instructions. This resulted in me arriving at my destination 30 minutes late, despite our prior communications. I have evidence of all texts and calls. I request a refund of all charges and an apology. Your service should consider hiring drivers who can effectively communicate with customers to avoid such issues in the future. The experience was frustrating and unacceptable.

I recently booked an Uber ride and received the details of the car and driver set to arrive in 5 minutes. Unfortunately, the driver never showed up, and I did not book another ride. I was not notified of any cancellation either. Strangely, I received a message requesting a tip for a journey that never took place. I have been unable to reach Uber's customer service for assistance. I am very disappointed by this situation where drivers can behave like this without consequences from Uber. I am concerned that I might be charged for a ride that I never took. I am questioning if this is a recurring issue of fraudulent activity.

I had a disappointing ride experience at Pune International Airport today. Despite booking at 12.28 PM and being told the cab would arrive in 5 minutes, it didn't show up after 15 minutes. The driver didn't answer my calls, and the car appeared stationary on the map. After waiting an extra 10 minutes, I had to book another cab and leave. Surprisingly, at 1.20 PM, the driver called me asking me to come to the pick-up spot, but it was too late as I had already left. I was then charged Rs. 25/- for the missed trip, which I find unfair. I urge for a refund. Additionally, the driver's behavior was unprofessional, repeatedly calling and hanging up. This caused me distress, and I wish to file a complaint regarding his conduct.

I have been trying to get my $69.93 refund for the past seven months from June to December. I spoke with a representative in May, and they assured me they canceled my membership. I did receive a $9.99 refund for May on July 6th, but Uber has continued to charge my checking account $9.99 monthly. I am frustrated that Uber does not have a customer service [redacted] number for me to call and resolve this issue. I will now have to cancel the debit card on file to prevent any further charges. How can I ensure this membership is canceled, and no more charges are applied?

I have been charged by Uber for the past seven months even though I canceled my membership. I want assurance that my membership is canceled and a refund for the seven months at $9.99 per month. I was previously told it was canceled in May and received a refund of $9.99 in July. I now request Uber to refund my checking account for the total of $69.93, which covers the charges for the past seven months after I cancel.

I am currently located in Barcelona, Spain. On the 29th, unknown individuals made 15 unauthorized orders using my UberEats account. Although I do not recall creating this account and have never used it, Bank of America has been contacted and will no longer authorize UberEats purchases. It appears that my account, linked to number [redacted], has been compromised. I am requesting a reversal of all charges made on 11/29/[redacted]. I am happy to provide screenshots of the debits if needed. I can be contacted at my U.S. number: [redacted]. Thank you for your assistance. -Jeffrey P. O.

I scheduled an early Uber to reach the airport before my travel companion. The Uber arrived three minutes before her, so I quickly messaged the driver and planned to leave after tying my shoes. However, the driver canceled the ride while waiting outside. This caused me stress as I was rushing to catch a flight. Despite waiting 15 minutes for the initial driver, I had to wait an additional 12 minutes for the next ride. I believe drivers should show more accountability and provide passengers a chance to board before canceling. I hope to receive a refund for the second ride due to the inconvenience I faced.

Hello, Good morning. I am writing in response to an email feedback I received at 6:42 am today. I always wear my face mask whenever I am using any transportation service. However, your driver mistook me for someone else. As a responsible adult, I prioritize safety and follow all guidelines. During a recent ride home from work, one of your drivers was not wearing a face mask. Despite this, I did not make a complaint at that time. Receiving emails like this one can be disheartening. I have been a loyal customer of Uber for many years and it would be appreciated to receive a thank you for my continued support. I assure you that I diligently wear my face mask every time. Please address this issue with the correct individual.

My bank notified me that Uber is declining my credit card, despite having no credit limit issues. Uber mentioned a mask compliance problem with a driver. The only encounter I recall was one driver who approached me in my driveway without a mask, inquired about my luggage, and then abruptly left when I mentioned going to the airport. This incident nearly caused me to miss my flight.

Dear Uber Customer Service, I still haven't received a response from you regarding my recent experience with booking a trip. I attempted to book a ride for Thanksgiving on November 25th at 10:30 am. However, I encountered difficulties with your app's confusing menus. I was prompted to confirm my booking before being able to enter the date and time, which was frustrating. Once confirmed, I was surprised to learn that my assigned driver was already on the way without me specifying the details. I appreciate a representative suggesting I use the Reserve menu, although locating it was challenging due to the app's layout. As a former software engineer, I find it unacceptable that the app provides no breakdown of the entered information prior to confirmation, a practice that would not have been tolerated in my field. Furthermore, I noticed I was incorrectly charged for two trips: one that I had to cancel due to app issues and another that was canceled by Uber without my consent. If these erroneous charges are not refunded promptly, I will be forced to take action to resolve this matter. Sincerely, James G.

I placed an order with Busters American BQ on 11/26/[redacted]. After waiting for 45 minutes and contacting the restaurant, they informed me that the order had been ready for 20 minutes. I waited an additional 45 minutes before calling to cancel the order. Despite this, the delivery arrived half an hour later. Given my current tight financial situation, I cannot afford to pay for food I never received. Due to multiple instances like this, I will no longer be ordering from your restaurant. Please process my refund promptly. Thank you, Penny P.

I noticed that there were nine fraudulent charges from Uber Technologies that appeared on my account over two days. However, I've never had an Uber account or used their services. I didn't lose my card or share it with anyone, and these charges are the only fraudulent ones on my account. I've already informed my bank about the situation and wanted to check if there is any additional help or information you can provide regarding this matter. Thanks, D. O'Malley

I recently discovered that two of my credit cards have been disabled. I am in need of having them reactivated. Can you please provide me with information on why they were disabled in the first place? I reside in Canada, and these are Canadian cards. However, I activated my Uber account while in Mexico and used my Mexico phone number that is currently in my phone. As I will be in Mexico for an extended period, I require the use of these cards for Uber services. Additionally, I am experiencing difficulties adding funds to my Uber account as nothing occurs when I attempt to do so. Any guidance on resolving these issues would be greatly appreciated.

Hello, this morning when I called a taxi, it said the driver had already arrived. When I went outside, the car was gone, and it said to wait for another one for 7 minutes. I apologize, but what kind of driver was that? I left early knowing there would be traffic in the morning. In the end, I had to stand on the street waiting for another one. What's the point of taking a taxi if the drivers just disappear? I ended up wasting time and now I'm late for work. It said the driver had arrived and then suddenly disappeared. Why would they accept the booking then? Or am I just too foolish to notice that the car that arrived was one, and then there was another one in a different location?

Hello, this morning I called a taxi and it said the driver had already arrived. When I went outside, the driver disappeared, and it said to wait for a new one for 7 minutes. I'm sorry, but what kind of driver was that? There was traffic in the morning, and I left early. In the end, I had to wait again on the street. What's the point of taking a taxi if drivers just disappear? I ended up wasting time and now I'm late for work. It said he arrived and then just vanished. Why take orders if they do that? Or did they just switch my order without telling me?

I am currently in Mexico, and regrettably left my wallet in an Uber on Tuesday, November 30th. I promptly reported this incident through the Uber application and followed the necessary steps. However, attempts to contact the Uber driver via the app have been unsuccessful as the phone only rings twice before disconnecting. On December 1st, I received a notification from Uber stating that the driver has my wallet and has two days to return it. Despite this, it has now been three days and I am still unable to reach the driver through the app. Messages sent via the Uber website and email have been met with the same response to contact the driver through the app, which is still not functioning properly. The Uber support team mentioned that if the driver does not return the wallet after three days, they could intervene, but so far, there has been no resolution.

Today, I requested an Uber like I usually do. My last ride with Uber was yesterday, 12/1/21. I called for another ride today, 12/2/21, from the same pickup spot to the same drop-off location. After being told the driver would arrive in 3 minutes, I received a notification that the driver had canceled on me. Following that, I was given another update that a new driver would be there in 5 minutes. I waited patiently, but even when it showed the driver was close, the car never arrived. When I attempted to contact them through the app, it disconnected, and a few minutes later, I received a call from a man claiming to be the driver. After a brief exchange, he abruptly ended the call. As I waited, I received yet another notification that the driver had canceled. My concern is why Uber charged me for these canceled rides when they left me out in the cold twice.

I ordered food from Two Boots in Nashville through Uber Eats around 4:30 PM on December 2. Although the charge went through on my card, it seems the restaurant is not currently accepting orders. I left my phone for a few minutes and when I returned, all traces of the order were gone from the app. There's no record in my past orders, completed or canceled. I don't want to be charged for an order that I never received, especially if the restaurant wasn't able to fulfill it.

I used Uber on November 27 and was charged $45.00 for taxes, fees, and service on my account. On December 2, I noticed a $11.25 tip charge on my receipt that I did not authorize. I need this charge refunded promptly. I rely on Uber for business trips and want to continue using the service without issues. This is my second attempt to dispute the charge after reporting it yesterday. Please contact me at the provided information or via my email at [redacted] Thank you. -Rebekah L. Shulman