Yesterday while trying to get to a doctor's appointment my UBER app only opened with a...

GetHuman-dfochsel's Problem With the App issue with Uber from October 2020

18 views | 5866 similar | 0 following
Help with my Uber issue
GetHuman-dfochsel's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dfochsel will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dfochsel can let us know if they help or not.
The issue in GetHuman-dfochsel's own words
Yesterday while trying to get to a doctor's appointment my UBER app only opened with a "getting started" screen instead of the usual "Where to?" screen. After *** an hour of trying to get the right screen I had to call a cab and was consequently late for the appointment. I spent a long time yesterday and this morning trying to correct the problem, including deleting the app and reinstalling from the cloud, trying to open my account and being told email address and phone number were "already in use", even a live "chat" that was directing me to an "iPhone technician" who wanted a fee and for me to sign up for a service. The problem is NOT my iPhone. I sent an email to *****@***.com and was told this is an "unmonitored email". I am getting nowhere with trying to make UBER work. I am switching to LYFT

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Uber

Problem With the App issue
Reported by GetHuman-dfochsel
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 5866 others
0 customers following this
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Timeline

GetHuman-dfochsel started working on this issue
Oct 2nd, 2020 6:38pm
GetHuman-dfochsel confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 6:40pm
GetHuman-dfochsel indicated the issue is not fixed yet.
Oct 2nd, 2020 6:41pm
GetHuman-dfochsel shared this issue with friends on Facebook
Oct 2nd, 2020 6:41pm
GetHuman-dfochsel indicated the issue is not fixed yet.
Oct 3rd, 2020 12:45am

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