Just with a hour ago, I have been trying to get an Uber to go to Forest Hills Queens. E...

GetHuman-rmcleish's customer service issue with Uber from December 2018

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The issue in GetHuman-rmcleish's own words
Just with a hour ago, I have been trying to get an Uber to go to Forest Hills Queens. Everytime I put in the address I would like to go to an confirm my trip the response is in * mins then no one showed up. On two occasions, I contacted the drivers, the first one said he is at Bushwick Brooklyn and I told him that is not my address. The second driver I contacted said that he does not even have me on his phone as someone he has to pick up. His phone is not showing that he has to pick up someone yet I am bill $*.** each for cancellation fees. Something was wrong with the system. Every time I tried the system kept saying oops something went wrong this fare is not available again. Can someone please look into this matter for me. I don't want to wrongfully charged. Thank you.

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Customer service issue
Reported by GetHuman-rmcleish
Dec 10th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 26223 others
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GetHuman-rmcleish started working on this issue
Dec 10th, 2018 11:58pm