I booked an uber to collect me from Heathrow airport terminal * and waited at the colle...

GetHuman1687025's customer service issue with Uber from December 2018

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The issue in GetHuman1687025's own words
I booked an uber to collect me from Heathrow airport terminal * and waited at the collection point and he did not arrive. I could see he was nearby so I waited further then he disappeared and another driver and car details appeared I waited for him too and the same thing happened. The third time I tried to place an uber request I got a message saying that they could not provide a service at the moment and that I should try again later.*Being late at night and stranded with my luggage at the pickup point in Terminal * I had no option. I called ** minutes later and finally got a booking which I took. At no time did I cancel any booking that evening, it was Uber that cancelled my calls and left me waiting for a long time after the original call. So I was shocked to see there was a cancellation and that they were charging me for cancelling which I did not do. This charge is incorrect and illegal. Please remove it.
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Uber

Customer service issue
Reported by GetHuman1687025
Dec 4th, 2018 - a mon ago
I have an issue with Uber too
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Timeline
GetHuman1687025 started working on this issue
Dec 4th, 2018 2:24pm