** October **** around *:**am, *I called Uber and received Somasiri as Driver.*I ordere...

GetHuman-itismyre's customer service issue with Uber from November 2018

21122 similar
0 following
Help with my Uber issue
First: share to improve GetHuman-itismyre's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-itismyre's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-itismyre will want to follow the link below to head to their help center. We will check on GetHuman-itismyre later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-itismyre may need:
Email address, Phone number, and Full name
The issue in GetHuman-itismyre's own words
** October **** around *:**am, *I called Uber and received Somasiri as Driver.*I ordered an XL, as I have a foldable bike, the size of a suitcase when completely collapsed, which had a flat tire - again *:** in the morning.*The driver told me the couldn't take me, then said I'd have to pay extra.*Are they allowed to negotiate addition fees in addition to what I paid through Uber?*I am a female, who was stranded in route to work for a *am shift - in a near completely dark area.*I eventually lifted my bike into the rear of his mini van WITHOUT his help, and it fit perfectly without issue and he was able to close the door without an issue.*Why would I pay extra for that? He didn't even help me get it in? And if I came with two suitcases, THEY would have taken more space than my bike.*I couldn't understand the issue. *His driving was something else - it was jerky stop and go, he also complained of disorientation while drive despite the GPS telling him the correct route. This was while he was trying to tell me he deserves more money because Uber only pays him $* more for XL pick ups.**I have lived in New Orleans for nearly * years. I've never had an issue with a FOLDING bike.**I also don't want to be haggled or asked for more money for something that is not an inconvenience.**I thought you should know this.**Thanks in advance.
GetHuman-itismyre did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-itismyre fixed the problem
We are waiting for GetHuman-itismyre to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-itismyre fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-itismyre
Nov 1st, 2018 - a mon ago
I have an issue with Uber too
Not resolved
Seen by 3 customers so far
Similar issue to 21122 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-itismyre started working on this issue
Nov 1st 1:26am