Good Afternoon, **At my suggestion, my mother signed up for uber for the first time and...

GetHuman676206's customer service issue with Uber from May 2018

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The issue in GetHuman676206's own words
Good Afternoon, **At my suggestion, my mother signed up for uber for the first time and per your website you get a “Free First Ride” for signing up for uber. My mother is a senior and she decided it would be best “scheduled” a ride for May **, ****, however, it appears that you cannot utilize the Free first ride code when you “schedule” a ride. So she cancelled the scheduled ride as soon as she realized she could not use the code (within * minutes). I attempted to add the code, per you internet instructions and it will not take the code. Needless to say my mother is extremely disappointed and suggested she would much rather use lyft since they have the same offer. I am hoping you can resolve this and make it right otherwise I have to agree with my mother and we Both will be using lyft in the future. **Her account phone is : ***-***-**** email: *****@***.com**Thank you for your attention to this, *Marie Gallo
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Uber

Customer service issue
Reported by GetHuman676206
May 11th, 2018 - 10 mons ago
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GetHuman676206 started working on this issue
May 11th, 2018 6:20pm