Good Afternoon, **At my suggestion, my mother signed up for uber for the first time and...
GetHuman676206's customer service issue with Uber from May 2018
Help with my Uber issue
First: share to improve GetHuman676206's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman676206's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman676206 will want to follow the link below to head to their help center. We will check on GetHuman676206 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman676206 may need:
Email address, Phone number, and Full name
The issue in GetHuman676206's own words
Good Afternoon, **At my suggestion, my mother signed up for uber for the first time and per your website you get a “Free First Ride” for signing up for uber. My mother is a senior and she decided it would be best “scheduled” a ride for May **, ****, however, it appears that you cannot utilize the Free first ride code when you “schedule” a ride. So she cancelled the scheduled ride as soon as she realized she could not use the code (within * minutes). I attempted to add the code, per you internet instructions and it will not take the code. Needless to say my mother is extremely disappointed and suggested she would much rather use lyft since they have the same offer. I am hoping you can resolve this and make it right otherwise I have to agree with my mother and we Both will be using lyft in the future. **Her account phone is : ***-***-**** email: *****@***.com**Thank you for your attention to this, *Marie Gallo
GetHuman676206 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman676206 fixed the problem
We are waiting for GetHuman676206 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.