I received notice yesterday that my credit card that automatically pays my auto and hom...

GetHuman-riler's customer service issue with USAA from March 2021

Help with my USAA issue
The issue in GetHuman-riler's own words
I received notice yesterday that my credit card that automatically pays my auto and home insurance had expired. My current card expires *****. It took * phone calls and *hrs. and the time and attention of four different USAA employees to get it corrected last night. If someone in insurance would have called someone in banking to check when it looked like a long time customer's card was expiring and got the correct expiration date, all of this could have been avoided......poor customer service......poor business practice. Robert Iler ****-****

GetHuman-riler did not yet indicate what USAA should do to make this right.

How GetHuman-riler fixed the problem
You are missing the point. Within USAA was all of the information needed to prevent the problem. Don't keep solving it, prevent it. It is too timely and too costly to keep fixing it. Re-read my last sentence on how to not repeat the problem. RPI
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USAA

Customer service issue
Reported by GetHuman-riler
Mar 24th, 2021 - 2 years ago
Fixed
GetHuman-riler shared how to fix
Seen by 14 customers so far
Similar issue to 992 others
0 customers following this
Items needed
Name
Account number
Phone number on account
Email address
Billing address

Timeline

GetHuman-riler started working on this issue
Mar 24th, 2021 3:30pm
GetHuman-riler confirmed the issue is fixed. Hooray!
Mar 24th, 2021 7:57pm
GetHuman-riler confirmed the issue is fixed. Hooray!
Mar 24th, 2021 8:03pm
GetHuman-riler confirmed the issue is fixed. Hooray!
Mar 24th, 2021 10:30pm