I received notice yesterday that my credit card that automatically pays my auto and hom...

GetHuman-riler's customer service issue with USAA from March 2021

Help with my USAA issue
The issue in GetHuman-riler's own words
I received notice yesterday that my credit card that automatically pays my auto and home insurance had expired. My current card expires *****. It took * phone calls and *hrs. and the time and attention of four different USAA employees to get it corrected last night. If someone in insurance would have called someone in banking to check when it looked like a long time customer's card was expiring and got the correct expiration date, all of this could have been avoided......poor customer service......poor business practice. Robert Iler ****-****

GetHuman-riler did not yet indicate what USAA should do to make this right.

How GetHuman-riler fixed the problem
You are missing the point. Within USAA was all of the information needed to prevent the problem. Don't keep solving it, prevent it. It is too timely and too costly to keep fixing it. Re-read my last sentence on how to not repeat the problem. RPI
Do you have a customer issue as well?
We can help you get USAA's attention and get better help faster. Tap below to get started.
Having USAA issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

USAA

Customer service issue
Reported by GetHuman-riler
Mar 24th, 2021 - 2 months ago
Fixed
GetHuman-riler shared how to fix
Seen by 10 customers so far
Similar issue to 992 others
0 customers following this
Items needed
Name
Account number
Phone number on account
Email address
Billing address

Timeline

GetHuman-riler started working on this issue
Mar 24th 3:30pm
GetHuman-riler confirmed the issue is fixed. Hooray!
Mar 24th 7:57pm
GetHuman-riler confirmed the issue is fixed. Hooray!
Mar 24th 8:03pm
GetHuman-riler confirmed the issue is fixed. Hooray!
Mar 24th 10:30pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians