I live in a mobile home park, Mountain Greens, Lacey, WA *****. Our mail is delivered...

GetHuman-lavinaj's customer service issue with US Postal Service from February 2019

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The issue in GetHuman-lavinaj's own words
I live in a mobile home park, Mountain Greens, Lacey, WA *****. Our mail is delivered to a bank of mailboxes at our club house. For over two years now, or longer (since our good mail carrier was sent to cover a different route) we have continuous problems with mail being put in the proper boxes. Neighbors out here run around delivering to others when they get their mail. Usually. Some people apparently don't do that and mail just vanishes. It's particularly bad where packages are concerned, including packages that have medications in them. These are often vital to a person's life. As I write, I have a package wrongly delivered to me. It rattles like pills. My driveway is still impacted with snow, so I can't get out and drive over to the next block to deliver this package, and the person might be in jeopardy as I have been in the past because meds were delivered to the wrong place. One time one of mine was delivered to the box of people on vacation. As a result, I ran out of blood pressure meds for three days. At that time the neighbors came home and discovered my package in their mail box. It's ongoing...all the time...every month I get three to four wrong deliveries in my mail box and at least every two to three months, I don't get a letter or package that I KNOW was delivered....to someone. But not me. All of the people in Mountain Greens Mobile Park have complained to the post office but nothing changes. And now I can't even contact the Lacey Post Office. I tried today and got the message to stay on the line and someone would answer soon. Nothing happened except that I got a busy signal out of nowhere. I tried calling again...busy. I waited a half hour and tried again only to go through the same thing. Lacey Post Office will not answer the phone, period. So here I am now with a package of meds that belong to someone over on the next block and I can't get out of my driveway because of snow so I can't deliver them. I was hoping to call the post office and have the mail carrier pick them up at my house and deliver, but since the Lacey post office won't answer their phone, there's nothing I can do. As I said, this is not an occasional problem. It's almost every day in the neighborhood and I myself have at least * or * things put in my box by mistake every month. The worst one for me was last summer when I had an $** order of an asthma medication that just disappeared. I had to order it again and the insurance added extra onto the cost for an order that shouldn't have been needed so soon. So with the original $** cost and the $*** cost for ordering it a second time, the $** inhaler ended up costing me $*** to have it. I'm ** years old and on a small budget. Such things as paying $*** to get an $** med is really financially hurtful. Please help. Right now I would like a postal carrier to come to my house to pick up the mistaken delivery of someone else's meds. It could be very important to the life of that person.*I forgot to say that where our bank of mail boxes are, there's only a tiny slot to return letters to the post office or mail them. We don't have a package mail box where wrongly delivered packages can be returned.
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US Postal Service

Customer service issue
Reported by GetHuman-lavinaj
Feb 15th, 2019 - 8 mons ago
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Feb 15th 7:01pm