USPS "Non"-Priority Mail service is what it should be called.

GetHuman-mondeduf's customer service issue with US Postal Service from July 2018

15 views | 4350 similar | 0 following
Help with my US Postal Service issue
Next: our robot will wait on hold for GetHuman-mondeduf to get a US Postal Service rep on the line!
Always use the GetHuman Phone to call US Postal Service. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-mondeduf's own words
I was trying to send a birthday package to my mother and the printed "expected" delivery date was on her birthday, so I accepted. The package arrived * days after her birthday. ... I paid $**.** for a Priority box (*-*day service), sent on July * and still not arrived on July * (*th day). I understand there is no guarantee of delivery, but there should be a standard of service. It is like saying "we will accept your package, and give you a delivery date, but we will take as long as we want in actually delivering it, as in *-* days, ** days, ** days, *** days or up to "Infinity." I went to the local post office to try to get a refund and was turned away. If they want customer satisfaction they will do a better job at their so-called *-* day service. I am wanting a resolution of $**.** refunded to me. OR, I FOREVER take ALL my packages to another carrier. (as well will the person who has yet to receive the package) Is it worth it to lose * customers over?
This was especially frustrating because they charge a premium rate for a service that they have no intention in honoring. They will get the package to the destination "whenever." Paying $**.** for the USPS just to deliver a package is NO value. It could take *-* days, * days, ** days, ** days, **** days, on to infinity. Why even have an "expected" date on the receipt? Why call it Priority when it is clearly not. It is "Non"-Priority service What they don't realize is that they MUST start giving customers, *) value* *) excellent service, because they are fast becoming OBSOLETE and will go the way of the Pony Express VERY soon.
They could make this right be issuing me a refund for $**.**.
I have been a postal customer for over ** years. Now, I will automate all my bills to be paid autopay depriving them of stamp revenue. I will vow never to send another package via USPS, rather I will send my parcels with another carrier that will honor the agreement.
I already went to my local post office and explained my dissatisfaction about the situation, only to be shut down by the "company line" saying that there are no refunds for Priority mail.
How GetHuman-mondeduf fixed the problem

We are waiting for GetHuman-mondeduf to fix the problem and share the solution with the rest of us customers.

Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Does priority mail service continue on July *th?I sent a package by priority mail *-* days service. (**********************)*It w...
Do you have a customer issue as well?
We can help you get US Postal Service's attention and get better help faster. Tap below to get started.
Having US Postal Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mondeduf fixes it.
This email address isn't valid

US Postal Service

USPS Priority Mail
Customer service issue
Reported by GetHuman-mondeduf
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 4350 others
0 customers following this
Items needed
Tracking number
Address on the package
Who sent the package

Timeline

GetHuman-mondeduf started working on this issue
Jul 9th, 2018 4:34pm
GetHuman-mondeduf shared this issue with others over email
Jul 9th, 2018 4:34pm
GetHuman-mondeduf indicated the issue is not fixed yet.
Jul 9th, 2018 7:59pm
GetHuman-mondeduf indicated the issue is not fixed yet.
Jul 9th, 2018 8:10pm
GetHuman-mondeduf indicated the issue is not fixed yet.
Jul 9th, 2018 8:11pm
GetHuman-mondeduf indicated the issue is not fixed yet.
Jul 10th, 2018 9:56pm
GetHuman-mondeduf indicated the issue is not fixed yet.
Jul 12th, 2018 6:32pm