I have not used my card in almost a week, and yet someone is continuing to make charges...

GetHuman1159637's customer service issue with US Bank from September 2018

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The issue in GetHuman1159637's own words
I have not used my card in almost a week, and yet someone is continuing to make charges which are being declined! This is the second time such things have happened. This is the *rd card I have had to get due to your banks inept handling of my account!! Now, I can't even log-in to my account because your system won't process the new card I have! What the **** is wrong with you people! You make things SO much harder than they need to be, and clearly don't take security very seriously! Your website is nothing but a bunch of dead ends that all say the same thing: Call the number on the back of the card!! Well I've done that and gotten little to no help. And obviously using the website is out! If I could I would take my business elsewhere, but I am receiving unemployment benefits on your unsecure card account and can't!*I am thoroughly dissatisfied with you institution, and appalled at the lack of actual service you provide!! Since I am Forced to deal with you, have one of your supervisors, or someone who can actually DO something contact me as soon as possible. You may reach me at ***-***-****. Frank Barker, card number is xxxx-xxxx-xxxx-****. Please ensure that whomever contacts me has the ability to get the *rd card I have received from you activated so that I can log into my account online!!*Signed,*A very aggravated customer*hostage!

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US Bank

Customer service issue
Reported by GetHuman1159637
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 574 others
0 customers following this


GetHuman1159637 started working on this issue
Sep 18th, 2018 12:08pm