I want to lodge a formal complain against US Bank. I had recently been seperated and h...

GetHuman-jayelw's customer service issue with US Bank from June 2018

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The issue in GetHuman-jayelw's own words
I want to lodge a formal complain against US Bank. I had recently been seperated and had called US bank to take my ex off my account. US bank told me on the phone that they could do that for me and assured me my funds were safe. The same night that I had made the phone call and had been told by a US bank associate that my funds were safe, there was an ATM withdraw that same night of ***.** missing. So that night, I call the fraud department of US bank and was told that yes it was an ATM transaction from my ex. So I filed a fraud claim. After several phone calls and time on the phone, US bank informs me that the associate was wrong and that the account would have needed to be completely closed down. If I would have been told that, I would have done so. So then after waiting a month, US bank informs me that it wasn't fraud and that she was on the account and had every right to take the money. I was proactive in calling US bank and being told fraudulent information about the account. I was also told that they would be giving me a provisional credit of the ***.** which never happened. Because of US bank misleading me and not telling me the truth I am still out ***.**. I am wanting to lodge a formal complaint and still asking for fraudulent activity on my account and want the money returned.
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US Bank

Customer service issue
Reported by GetHuman-jayelw
Jun 25th, 2018 - 6 mons ago
I have an issue with US Bank too
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Seen by 6 customers so far
Similar issue to 210 others
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Timeline
GetHuman-jayelw started working on this issue
Jun 25th 8:12pm
GetHuman-jayelw indicated the issue is not fixed yet.
Jun 25th 9:46pm
GetHuman-jayelw indicated the issue is not fixed yet.
Jun 28th 9:28pm