I have the informed delivery feature which shows me what to expect to be delivered to m...

GetHuman5616853's Problem With a Delivery issue with UPS from January 2021

Help with my UPS issue
Before contacting them, items GetHuman5616853 may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
Top Tip from another customer
Your local post office likely has a shorter hold time than the main USPS customer service line. Call or visit your local office first and often a missing delivery problem can be resolved through them faster. You can get their number here: tools.usps.com/go/POLocatorAction
The issue in GetHuman5616853's own words
I have the informed delivery feature which shows me what to expect to be delivered to my mailbox. This morning (******) I received a text from informed delivery showing me that a certified letter was going to be delivered to my home which required a signature. My mail was delivered between the hours of *pm and *pm and among it was a gold colored note that stated they missed us while we were out. During that time I was sitting in my living room waiting for a knock on my door that never came. And no, there was no noise in my house at the time to keep me from hearing a knock because I was waiting for it. The mail carrier DID NOT attempt to reach us for a signature as they indicated. Now I'm going to have to make a special trip to the post office to retrieve a letter that could've been received from my front door. Mail carriers don't realize or take into consideration that everyone don't have transportation to get to the post office during business hours without having to pay for it. I called the local post office several times and each time a machine answered my call and eventually a phone rang for appx * mins before being disconnected.

GetHuman5616853 did not yet indicate what UPS should do to make this right.

How GetHuman5616853 fixed the problem

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How Do I Track My Ups Package?How Do I Let Ups Know About My Missing Delivery?How Do I Change a Ups Shipping Address?What Do I Do If My Ups Package Says "Delivered" but I Don't Have It?
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Problem With a Delivery issue
Reported by GetHuman5616853
Jan 4th, 2021 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 7437 others
0 customers following this


GetHuman5616853 started working on this issue
Jan 4th 9:26pm
GetHuman5616853 indicated the issue is not fixed yet.
Jan 5th 1:49am
GetHuman5616853 shared this issue with others over email
Jan 5th 1:56am

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