Parcel *Z****W***********, was collected ******* for the * day guaranteed delivery to t...

GetHuman5059766's customer service issue with UPS from July 2020

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The issue in GetHuman5059766's own words
Parcel *Z****W***********, was collected ******* for the * day guaranteed delivery to the US customer. Was collected ******* however due to UK Border Force putting a hold on a Rifle magazine which they seized and held up the parcel till ******** when it was dispatched to the US Philadelphia it arrived ********, was then sent to Louisville and arrived ******** it was then scanned nearly every day My customer contacted to say he sill had not received it. I contacted Prafull Maisuria Export Broker Broker UPS to as what the problem was. It was finally delivered on the *th July to my customer which is a disgrace. UPS states thad they will issue a full refund for carriage if they do not deliver within the * days. I know border Force held the parcel up prior to leaving the UK, however it took ** days to deliver a empty rifle case from when it was received in the United States. Of note UK Border Force seized the magazine eligaly and have returned it . However UPS even got that wrong by sending that to the wrong address. The Postage for the parcel was £**.**p and like to claim a refund of this fee. Yours faithfully Neil McGregor

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UPS

Customer service issue
Reported by GetHuman5059766
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 6220 others
0 customers following this

Timeline

GetHuman5059766 started working on this issue
Jul 13th 3:09pm

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