One of two boxes of Crofter's raspberry spread has several broken bottles. Jam is even...

GetHuman-gnnls's Delivery Issue with UPS from May 2020

Help with my UPS issue
The issue in GetHuman-gnnls's own words
One of two boxes of Crofter's raspberry spread has several broken bottles. Jam is even on an unrelated package's cardboard.*One box is okay. Amazon doesn't accept the return! Clearly, the box was dropped hard as it was well wrapped. Please pick up as soon as possible. The last time I tried to clean up broken bottles, I cut myself, but didn't report it. Not again. The total price for the two boxes was $**.**. Tracking **ZER**************. Delivery time was around noon.

GetHuman-gnnls did not yet indicate what UPS should do to make this right.

How GetHuman-gnnls fixed the problem
I took photos before cleaning up the broken jam bottles. I realized the importance of having undamaged packaging which pointed to an incident (robot caused?) at the distribution center rather than during UPS's transit. The damaged item is being replaced! Thanks to both parties!
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UPS

Delivery Issue
Reported by GetHuman-gnnls
May 19th, 2020 - 3 years ago
Fixed
GetHuman-gnnls shared how to fix
Seen by 4 customers so far
Similar issue to 5246 others
0 customers following this
Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account

Timeline

GetHuman-gnnls started working on this issue
May 19th, 2020 5:37pm
GetHuman-gnnls confirmed the issue is fixed. Hooray!
May 20th, 2020 12:21am