I ordered something from BJ's and it was supposed to be delivered the **th. Unfortunate...

GetHuman1687995's customer service issue with UPS from December 2018

3 views
 | 
4500 similar
 | 
0 following
Help with my UPS issue
Next: our robot will wait on hold for GetHuman1687995 to get a UPS rep on the line!
Always use the GetHuman Phone tocall UPS. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1687995's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1687995 may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman1687995's own words
I ordered something from BJ's and it was supposed to be delivered the **th. Unfortunately, I wasn't home to receive the package, so it was taken back and a Info Notice was left on my door. I then asked if It could be redelivered the same day. I was told no. I asked if I could have it dropped at an access point. I was told yes and I could pick it up the same night (*****) by one representative via UPS Help and then told I couldn't pick it up the same night because the access point was full. Then I asked to pick it up from the UPS Customer Center. I was told I could and I would receive a call within the next hour. * hours later I had to follow up with UPS Help via twitter to see when I was supposed to be picking up my package. I was told at *:** pm that my request was just put in to pick up the package and that someone would call me within the next hour. However, I was informed that the customer center closes at *:**pm. As you can see, this whole situation has been a mess. Afterward, I spoke to a different rep via UPS Help on Twitter and picked a different access point and was told I'd be able to pick it up on Saturday *******. It is the *th and I called the access point * times and they still not have received the package. My tracking number says it'll let me know when it is delivered but I don't understand why it is not in transit?**At this point, I want my package delivered to my door where it shouldn't require a signature *(so we dont go back through this) AND I want the email*number of a manager or corporate manager to file a complaint because I have screenshots of the bad customer service Ive received.
GetHuman1687995 did not yet indicate what UPS should do to make this right.
I have an issue with UPS too
How GetHuman1687995 fixed the problem
We are waiting for GetHuman1687995 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would UPS email you?
This email address isn't valid
Follow this issue
See how GetHuman1687995 fixes it.
This email address isn't valid

UPS

Customer service issue
Reported by GetHuman1687995
Dec 4th, 2018 - a mon ago
I have an issue with UPS too
Not resolved
Seen by 3 customers so far
Similar issue to 4500 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1687995 started working on this issue
Dec 4th, 2018 4:29pm