My package was guaranteed to be delivered by **:** am on ****. It was delivered on...

GetHuman1639608's customer service issue with UPS from November 2018

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The issue in GetHuman1639608's own words
My package was guaranteed to be delivered by **:** am on ****. It was delivered on **** at **:**. I immediately called the UPS store, which is where I mailed my package from. They said they put in a claim and I should have my refund by *****. It is now ***** and I still do not have a refund. When I call and try to speak to someone I can not which pisses me off even more. When I put in my tracking number, instead of giving me the status of my refund it says it is not eligible for a refund because it was not filed in ** days. Someone better pay me my freakin money back or there will be **** to pay by all involved. Is this how you handle complaints? You ignore them and then when people call to check on the status you says they aren’t eligible. Poor customer service! This is the second in a row that was failed by UPS. I am a retired letter carrier from the USPS so I know all about deadlines and refunds of a service that was promised and guaranteed but was not delivered by the deadline even if it was * minute late!!! Pretty poor service that you can’t speak with a freakin human being and keep get routed back to the main menu no matter what you say or ask to speak with customer service. That adds to the frustration of poor service. I expect someone to contact me about this immediately. My name is Cindy Shellenberger and my number is ***-***-****. Thank you
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UPS

Customer service issue
Reported by GetHuman1639608
Nov 27th, 2018 - 9 mons ago
I have an issue with UPS too
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Seen by 2 customers so far
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Timeline
GetHuman1639608 started working on this issue
Nov 27th, 2018 7:24pm