I'm looking for a refund on shipping number***FE* as I didn't receive my product for a...

GetHuman1318460's customer service issue with UPS from October 2018

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The issue in GetHuman1318460's own words
I'm looking for a refund on shipping number***FE* as I didn't receive my product for a trade show that I was displaying at. I was told it was OK for UPS to ship to a FED Ex Store *hold for pick up. A clerk at that location refused delivery even though they were notified and there is a reciprocating agreement between the two companies. Instead of moving it to a UPS center I could receive it at it was returned to sender. This is not customer service. I now had no samples for a trade show *that cost me over $**,*** to be at.* To add injury to insult UPS billed me for return cost to sender. I don't feel I should pay as if a timely contact could have save my show and redirecting this to a local distribution center would have been more logical. This is a customer service company but I'm getting very little to solve problems . I now have been on hold ** min on the customer service line. ***You can contact me:**Anthony Renna*****-***-****
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UPS

Customer service issue
Reported by GetHuman1318460
Oct 11th, 2018 - a mon ago
I have an issue with UPS too
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Seen by 3 customers so far
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Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account
Timeline
GetHuman1318460 started working on this issue
Oct 11th 1:22pm