Tracking number is: *Z**X*************. On Saturday (September *th) I sent a very impor...

GetHuman1134913's customer service issue with UPS from September 2018

3 views | 2439 similar | 0 following
Help with my UPS issue
First: share to improve GetHuman1134913's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get UPS help.
Before contacting them, items GetHuman1134913 may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman1134913's own words
Tracking number is: *Z**X*************. On Saturday (September *th) I sent a very important document (Next Day Air) and I didn't get it until now. The document is my dog's health certificate (original) sent to USDA office in Albany, New York. The tracking is misleading. I supposed to pick up the document from the UPS store in South Portland, but it is not there. I went there today to find out where is it, but the man who works there couldn't tell me what happened. He told me that the last physical scan was in Chelmsford, MA. I am not going to leave this like that. Obtaining that document is a process, driving * hours one way to Blue Hill, ME... paying for appointments, fees and sending the document to USDA office in Albany, NY... and then not even receiving it. *Then I called the customer service and I can't even talk to a human. Looking forward to hearing from you.

GetHuman1134913 did not yet indicate what UPS should do to make this right.

How GetHuman1134913 fixed the problem

We are waiting for GetHuman1134913 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UPS customer problems.
How Do I Track My Ups Package?How Do I Let Ups Know About My Missing Delivery?How Do I Change a Ups Shipping Address?What Do I Do If My Ups Package Says "Delivered" but I Don't Have It?
Do you have a customer issue as well?
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1134913 fixes it.
This email address isn't valid

UPS

Customer service issue
Reported by GetHuman1134913
Sep 12th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2439 others
0 customers following this

Timeline

GetHuman1134913 started working on this issue
Sep 12th, 2018 8:43pm