On Sept. **, I received an email stating that if I spent $**.** I would receive an ** p...

GetHuman5311041's Complaint issue with ULTA.com from September 2020

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The issue in GetHuman5311041's own words
On Sept. **, I received an email stating that if I spent $**.** I would receive an ** pc gift. The email states *. sign in to your account and add the gift to your shopping bag. I spent approx. $**.** and of coarse no gift to be found and when I clicked get the gift, my account says no where to be found. i promptly contacted customer service who was really no help at all and although did say she saw exactly what i was talking about but that maybe it was sold out. There was no place where it said sold out, limited time or anything and unfortunately this is not the first time this has happened to me. I am very disappointed for one, the website was stating false information and two, customer service was no help at all. Therefore, i am not putting my order through and am strongly thinking about not buying from ULTA again. Working for Nordstrom for ** years has really set the bar for customer service in my mind. It can make or break a company and the service I've dealt with ULTA has been horrible. There was no one to resolve the issue or even sympathize with what i was and have dealt with in the today and in the past.

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ULTA.com

Complaint issue
Reported by GetHuman5311041
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 372 others
0 customers following this

Timeline

GetHuman5311041 started working on this issue
Sep 29th, 2020 4:18am