Ulta Beauty Customer Service Issues

I was dropping off maternity clothes to my pregnant and homeless cousin at a room in the Travelers Inn in Medford, Oregon. During my visit, a woman named Hilary Heglund asked if I liked Ulta. She offered to sell me a stolen credit card that she had been using to buy gift cards in Medford and exchanging them for cash. I declined as I was concerned for the person whose card it was. I believe the card owner's name is Reese. Hilary has been having items delivered to an address in Delta Waters to check if the card still has money on it. I am willing to provide more details and assist in catching this thief. Please contact me for further information. Thank you.

To whom it may concern, I am writing to address a situation that occurred at one of your stores today. With over 18 years of experience in retail and customer service, today's visit was one of the worst experiences I've had. The associates were incredibly rude and unhelpful. After a long wait, one associate reluctantly helped me, appearing to be under the influence and not attentive. This was concerning as I had my child with me. Furthermore, when I inquired about my daughter's haircut, another employee attempted to use a dirty, crumpled cape from the floor. I am shocked by the unprofessionalism and lack of hygiene standards I witnessed during my visit.

Yesterday, I visited Ulta in Springfield, Virginia to get a haircut. Unfortunately, my appointment didn't go through online, so I was trying to schedule a new one. The lady I initially interacted with was helpful and friendly, but things took a turn when another worker, while cutting a customer's hair, started rudely talking to me. She began yelling at me unprovoked and told me to stop asking questions and leave. I expressed my dissatisfaction to her, and she even told me not to return as they have enough customers. This incident, combined with three previous bad experiences, led me to speak to the manager. My encounters at Ulta have left me very disappointed.

I experienced disappointing service at your salon during my son's wedding. It was distressing as the stylist struggled with my curly hair, ignoring requests to wash it before starting. The lack of professionalism was evident as the staff seemed more interested in observing. The stylist appeared unsure of how to style my hair, resulting in a messy and unsatisfactory updo. Similar issues arose with my sisters' appointments, causing frustration and disappointment. Despite attempts to address the situation with the manager, there was a lack of empathy and resolution offered. As a patron with Diamond status, I expected better treatment and response to the situation. The overall experience left us all feeling dissatisfied and unwilling to return to your establishment. It is crucial to prioritize customer satisfaction and provide appropriate training for staff and management to avoid such incidents in the future.

I had a disappointing experience at Ulta this weekend when I went for a salon and makeup service before a wedding. The hairstylist, Michael, used a lot of products on my hair, resulting in a hardened, mullet-like look that required him to cut and shave parts of my hair without consulting me. I then had issues with the makeup artist, Megan, who applied too much foundation despite my request for a natural look, and incorrectly applied lashes with clumpy mascara that didn't adhere properly. I felt rushed and uncomfortable during the whole process and had to redo my hair and makeup at home before the wedding. My interactions with the staff left me feeling embarrassed and dissatisfied, prompting me to seek a refund for the services.

I visited Ulta, Store #[redacted] today to redeem my birthday coupons, a free gift, and a $10 off coupon on a $40 purchase, which all expire tonight at 11:59pm. Unfortunately, the link to my coupon was not working, and the cashier did not assist me in using both coupons or involve a manager. I am disappointed that I couldn't utilize the coupons as intended and that the cashier did not make an effort to resolve the issue. I would like to receive my free Nars Lipstick, either a $10 refund on my purchase today or a reissued coupon, to ensure I can redeem it. My transaction was #[redacted] at the Crosshill Market location in Columbia SC. My Member ID is [redacted][redacted] and my phone number is [redacted] for reference. Typically, I do not complain, but the cashier's behavior was off-putting considering my loyalty to Ulta. I hope to have this matter resolved promptly. Additionally, I am concerned about not receiving the correct points for my purchase.

I am wondering why your retail locations do not allow customers to make payments on their accounts in-store? The difficulty we've experienced trying to pay you has been incredibly frustrating. My spouse and I even went through the trouble of opening a new bank account solely for this purpose. However, now we are dealing with issues with the bank, which we wouldn't have used if paying you wasn't so complicated. Creating an account is easy, but settling payments has been near impossible. It's disappointing that we cannot use legal tender to pay our bills at your physical locations. The amount of friction you've added to the payment process is excessive and seems to penalize customers for trying to pay on time. This culture of making it challenging for customers to settle their bills is not conducive to good business practices. Each month, we encounter difficulties giving you our money, which should not be the case. It seems like a straightforward problem to fix. I would appreciate a clear explanation as to why cash payments are not accepted at your company. The fact that we might incur fees for late payments due to your payment restrictions is very frustrating.

I recently made an online order, and I've encountered issues with the shipping company you utilize, which has a poor reputation for losing packages. I've had to personally track my package, which is not the level of service I expected from your company. Additionally, the free gifts with purchase that were promised are now out of stock, making them unsuitable as Christmas gifts. Due to this, I decided to cancel my entire order as I didn't receive the gifts I was supposed to. I am also considering canceling my credit card and discontinuing business with your company due to this disappointing experience and lack of customer service. I found Lazership to be subpar. For reference, my shipping confirmation number is 1LS[redacted]79, and my order number was K[redacted]93, which I canceled due to the poor customer service and lack of empathy shown by your representative during my calls.

As a rewards member, I received an email notifying me of a birthday free gift, a full-size Tarte Maneater Voluptuous mascara. However, when I visited my local Ulta, they informed me that they did not have the December birthday gifts available. Disappointed, I tried another store the next day only to encounter the same issue – the birthday free gift was not stocked. It's disheartening to face this situation, especially when staff members are dismissive and indifferent. Redeeming a birthday gift should be a positive experience, not one that leaves customers feeling embarrassed or devalued. I am a loyal customer of Ulta and if I am entitled to a birthday gift, I would like the opportunity to enjoy the product without feeling diminished by the process.

In [redacted], I bought two Beachwaver curling irons, one in September and one in October. Sadly, both have had issues, with one even catching on fire. I gifted them for birthdays, and recently, the October recipient requested the receipt. Now, tonight, the September recipient informed me that hers also caught fire. The company wants proof of purchase, but it's been two years - who keeps a receipt for that long? Hoping my Loyalty # can serve as proof of purchase #[redacted][redacted]. Would appreciate a call back to address this. Thank you.

Order K[redacted]01 was marked as delivered recently, but upon returning home, it was not found despite checking with neighbors, the post office, and UPS. The neighbors mentioned recent thefts in the area, a concern exacerbated by the user's Amazon delivery job, despite only moving in a month ago unaware of the package issues. UPS cited high demand and holiday volume, promising to investigate and get back. A substantial $[redacted] order meant for the user's children and mom for Christmas is missing, leading to frustration and seeking assistance.

I bought the Lime Crime Mini Cherry Wet Lip Gloss Holiday Set a few weeks ago, and one of the glosses is nearly half empty after only one use. The stopper inside is stuck to the cap, making it hard to apply the gloss properly. I attempted to remove and reattach it, but the issue persists. The other two glosses are okay, but I was mostly looking forward to using this particular one. I can attach some photos.

I have a holiday party on Tuesday, Dec 17th, and wanted to get my hair done with highlights before the event. I decided to try Ulta salon due to its proximity and affordability. I made an appointment for 1pm today (Dec 15th) three days ago online. Yesterday, Russell from the salon called to confirm the appointment, which I did. I prepared to leave for the appointment, but 1.5 hours before, they called to cancel, mentioning a previous customer had a big project, offering only a 3pm slot when I work at 4pm. Unable to find another stylist in time, I won't rebook with Ulta due to their unreliability and prioritizing convenience over customer needs. I made the appointment at Town Square in Las Vegas, NV, for Dec 15th at 1pm.

I recently contacted Ulta by phone regarding two items that arrived broken in a replacement package they sent. They mentioned they would follow up with me by Tuesday. Out of the five orders I've placed, all containing ColourPop eyeshadow, every single one has arrived broken. This situation is stressing me out as I intended these items, including the broken eyeshadow, as a gift for someone. I am disappointed that they will not address the replacement until Tuesday. I am prepared to provide pictures and any other necessary information. These items are meant for my sister, and it's disheartening that the eyeshadows keep arriving damaged despite my efforts.

I inquired about the Clinique ID BB-gel hydrating gel in a large square camouflage bottle, similar to the sample I received in Lubbock. I was assured it was the same, but upon returning home, I discovered it did not include the pump or the active cartridge concentrate for mixing. The store is 60 miles away, and I wish the employees would be more proactive in asking necessary questions. This occurred at the Denton TX location, and I must commend the exceptional service provided by the employees at the Lubbock store.

I was banned from the store and verbally threatened by employees for no reason since July [redacted]. Despite reaching out to legal services, the Better Business Bureau, and [redacted], no resolution has been reached. Ulta promised on social media and through guest services to address the issue, but there has been no follow-up. I have not received any response from the store in Plattsburgh, NY, or Ultas guest services. -Ashley Lamora

I had a poor experience when contacting customer service to provide feedback about a rude interaction. The representative I spoke with is sending me a $65 gift card with waived shipping. Additionally, to make up for the inconvenience, she is also offering a $20 gift card since I will already receive free shipping with the $65. These should be sent to my provided email. The reason for this gesture is the unsatisfactory service I received from a particular representative. A few days ago, I experienced issues sending these to a different email due to suspected hacking attempts, so I deleted that account.

A few days ago, I called to provide feedback about an unpleasant interaction with a staff member. I work long hours at a hospital and am now reaching out again regarding the electronic gift cards. Initially, there were issues with my account, and I was informed about strange activities prompting me to delete it entirely. Now, I am only seeking the $65 gift card with waived shipping. The previous representative mentioned that free shipping would be included since the order exceeded $50. Additionally, she mentioned honoring an extra $25 gift card.

I recently attempted to purchase a coffee serum from The Ordinary, but encountered difficulties entering my credit card information. Although I followed the instructions, the payment process failed each time I tried. Surprisingly, I later discovered multiple unauthorized charges of $13.57 on different credit cards without receiving any confirmation of my orders. Despite logging into my account, I cannot view my purchase history, and my attempts to reach customer service by phone have been unsuccessful. I am considering visiting my local Ulta store to address and resolve this issue promptly. Any advice would be greatly appreciated. Thank you.

I placed my first order with this company on May 5, [redacted], for Mother's Day gifts. I purchased two Colourpop eyeshadow palettes, two Colourpop Super Shock shadows, Anastasia Beverly Hills lip glosses, and a Physicians Formula palette. The order was expected today and arrived as scheduled. The processing, shipping, and delivery went smoothly, but when the package arrived, it was quite damaged. Upon opening it, I discovered the two single eyeshadows were loose and shattered. This is disappointing as they were meant for Mother's Day gifts. The packaging only had two small air-filled plastic squares for protection and one eyeshadow in a palette was cracked. I hope to receive replacements, but I am concerned about the long wait time. My first experience with this company was disappointing, and depending on their response, I may not order from Ulta online again.