I rearranged my delivery choosing off the list given, but now because my parcel did not...

GetHuman2999012's customer service issue with UK Mail from May 2019

Help with my UK Mail issue
The issue in GetHuman2999012's own words
I rearranged my delivery choosing off the list given, but now because my parcel did not turn up, I found the place I chose does not accept DHL any more. The telephone line redirects to putting info online, which does not work and I can't speak to anyone. I'm so frustrated and going in circles.It's a problem caused by DHL not having the delivery centres up to date. And made a mi!lion times worse that I can't speak to anyone. It presumably is at the Birmingham depot, but guess what, you can't speak to anyone. My post code is B** *SQ Jessica Ravenhall. I want to speak to someone asap.

GetHuman2999012 did not yet indicate what UK Mail should do to make this right.

How GetHuman2999012 fixed the problem
My problem kind of resolved itself with no reassurance from DHL. The shop that told me they don’t deal with DHL turns out they do deal with My Parcel Uk , which then use DHL drivers. It should have been delivered **** but there was no explanation why it had nt been until today I received an email saying it was there. My frustration wouldn’t have happened if I could have just talked to a person on the phone.
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UK Mail

Customer service issue
Reported by GetHuman2999012
May 29th, 2019 - 2 years ago
Fixed
GetHuman2999012 shared how to fix
Seen by 7 customers so far
Similar issue to 589 others
0 customers following this
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Who made the purchase
Tracking number

Timeline

GetHuman2999012 started working on this issue
May 29th, 2019 4:43pm
GetHuman2999012 indicated the issue is not fixed yet.
May 30th, 2019 2:59pm
GetHuman2999012 confirmed the issue is fixed. Hooray!
May 30th, 2019 5:16pm

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