Been on hold **** near ** minutes and I have to pick up van.Seems to be I have to pick...

GetHuman843007's customer service issue with U-Haul from July 2018

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The issue in GetHuman843007's own words
Been on hold **** near ** minutes and I have to pick up van.Seems to be I have to pick up my rental * miles away when I wanted the facility *** mile away.So in retrospect I have to pay a round trip of ** miles at *.** *mile which is an extra $**.** plus applicable taxes.I feel I should be compensated for the miles.It should be your responsibility to have an employee drive the rental to my desired pick up location especially when they are only * miles apart, or take ** miles off the total.I believe I will only leave enough money in bank just to cover the cost of my trip which I calculated at $*.** a mile for my miles.
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U-Haul

Customer service issue
Reported by GetHuman843007
Jul 2nd, 2018 - 10 mons ago
I have an issue with U-Haul too
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Seen by 1 customer so far
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Timeline
GetHuman843007 started working on this issue
Jul 2nd, 2018 7:37pm