X Customer Service Issues

Archive 116

The following are issues that customers reported to GetHuman about X customer service, archive #116. It includes a selection of 20 issue(s) reported December 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was unfairly and permanently suspended from my Twitter accounts @katebiggss and @desirabeau. I don't use @desirabeau, so I'm not concerned about that account. However, @katebiggss is crucial for contacting friends and family. Twitter responded to my appeal and claimed I created abusive accounts, which is untrue. I have always followed the Twitter Rules and never engaged in any abusive behavior. I believe my suspension is an error, and I am eager to have my account reinstated. Thank you.
Reported by GetHuman-katelbig on الأحد ٨ ديسمبر ٢٠١٩ ٢٠:٤١
There are two accounts on Twitter with the same username, SKPHILLIPS75, created over 10 years ago. The associated email is [redacted], but reset password emails are not coming through. To resolve problems with my current boyfriend, I've created a new account as Sonya Phillips 15. Please delete the old accounts. Urgently reach me at SK [redacted] or [redacted]. Thank you.
Reported by GetHuman-skphilli on الأحد ٨ ديسمبر ٢٠١٩ ٢٢:٢٩
I'm experiencing an issue with Twitter locking my account for verification. They are only offering to send the verification code to my old phone number, which I no longer have access to, without providing any other options like email verification. My Twitter handle is @rod_hbh, and you can reach me at [redacted] Another email, [redacted], should not be connected with this account. Please send the verification code to my email as I am currently traveling in Southeast Asia and rely on Messenger, Skype, WhatsApp for communication. Kindly send the code to [redacted] and clarify why this verification loop occurred. Thank you.
Reported by GetHuman4063395 on الإثنين ٩ ديسمبر ٢٠١٩ ٠٠:٥٥
I am having trouble accessing my account on Twitter because I no longer have access to the email address linked to my account, which is [redacted] The email address I currently use is [redacted], where you can see the difference. Every time I attempt to log in, Twitter prompts me to reset my password and sends the reset link to the incorrect email address. This is my approximately 10th attempt to address this issue. I registered on August 23rd and provided my phone number +[redacted] 58 [redacted]. I made a small mistake when entering my email address, typing (outlook.com) instead of (outlook.sa). I hope you can assist me with this matter. Thank you.
Reported by GetHuman4063523 on الإثنين ٩ ديسمبر ٢٠١٩ ٠١:٤٦
I have forgotten my password for Twitter and attempted to reset it. However, upon clicking the link in the email sent by Twitter, the page indicates that my password has already been reset. It prompts me to enter my email, phone number, or username to reset my password again, creating a loop. Despite contacting the help center, I receive automated responses with the same unhelpful link. This frustrating glitch persists, and I am unsure how to resolve it.
Reported by GetHuman-luiztk on الإثنين ٩ ديسمبر ٢٠١٩ ٠٣:٣٦
I emailed <[redacted]> on December 3 but have not received a response yet. I deactivated my Twitter account (@sammichng) on November 2 intending to reactivate it to prevent deletion, but I forgot due to work. Could you reactivate my account? I have cherished memories there from the past 8-9 years. It's disappointing that Twitter didn't send a warning email before deletion, abiding strictly by the 30-day rule. To secure my username, I signed up again as @sammichng. I await your reply.
Reported by GetHuman4064244 on الإثنين ٩ ديسمبر ٢٠١٩ ٠٦:٥٢
Hello there, I recently discovered that my Twitter account from [redacted] is still active. It's been so long that I can't recall the password or email associated with it. Regrettably, the only picture of me online is from that period and it's the first thing that pops up when I search my name. This is not ideal now that I have a business, and I wouldn't want customers to come across this outdated photo of me anymore. Would you be able to assist me in deleting my account, username @LunaBlankenstei? I appreciate your help. Thank you.
Reported by GetHuman4064723 on الإثنين ٩ ديسمبر ٢٠١٩ ١٠:١٤
A few hours ago, I encountered an issue accessing two of my Twitter accounts due to a phone number verification request. However, every attempt to verify the phone number resulted in a red error message, preventing me from logging in. The error messages indicated that there were too many verification attempts. I am still unable to access my accounts, and I rely on Twitter for a significant part of my daily life. The affected accounts are @twicelatte and @twicesarchives. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help.
Reported by GetHuman-abghmzn on الإثنين ٩ ديسمبر ٢٠١٩ ١٢:٠٠
Hello, I am Paul Smith, the new Marketing Executive at Major Recruitment, and one of my initial assignments involves tidying up our social media presence. A challenge we face is the numerous Twitter accounts associated with Major Recruitment and its internal divisions that were created by former employees and are now inaccessible. I have identified 15 separate accounts that I would like to consolidate into one main account, redirecting followers and discontinuing the rest manually. Though Twitter is working on eliminating inactive accounts, managing this process ourselves would be more efficient and advantageous. Below is a list of the accounts in question: @majorrecruitme3 @majorrecruit @major_tech @majorTech132 @majorrec1 @MajorHudds @major_nw @MajorRecOldham @Major_Wakefield @IndustrialMajor @technical_major @MajorTechnical1 @major_logistics @JoinMajor @TeamMajorNW Thank you for your attention. Paul Smith Marketing Executive Major Recruitment
Reported by GetHuman4065166 on الإثنين ٩ ديسمبر ٢٠١٩ ١٢:٤٠
I lost my old phone, which had my SIM card in it, back in early September last year. Unfortunately, since I hadn't added an email to the account, I couldn't receive any SMS messages to recover it. I ended up creating a new account, but I'm really hoping to regain access and reset the password. I understand the need for security measures, but this is genuinely my account. I'm willing to provide the full number associated with the account for verification purposes. The handle is @Daddysway_.
Reported by GetHuman4065633 on الإثنين ٩ ديسمبر ٢٠١٩ ١٤:٢٦
This morning, I noticed an error with my birthdate on my Twitter account. It was mistakenly set as November 6th, [redacted], when it should have been [redacted]. After correcting it, I was unexpectedly logged out for being under 13 years old. Despite using Twitter regularly for quite some time, I'm unable to verify my age using the ID form. This situation is frustrating, and I need assistance to resolve it. Any advice or help would be greatly appreciated. Thank you.
Reported by GetHuman-claps_ma on الإثنين ٩ ديسمبر ٢٠١٩ ١٥:٥٦
I am currently unable to access my account as I am not logged in. Unfortunately, I do not have my backup codes or a code generator app. The issue is that I have not been receiving the verification code on my mobile despite multiple attempts and waiting over 2 minutes each time. The mobile number I am using is the same one registered to my Twitter account. My username is ISTANMILEYCYRUS and my email is [redacted]
Reported by GetHuman-myonly on الإثنين ٩ ديسمبر ٢٠١٩ ١٧:٥٩
Since I am unable to access my account due to not being logged in, I am facing an issue with receiving the SMS code on my mobile. Despite multiple attempts and waiting more than 2 minutes each time, the code is not being delivered to my phone. I do not have backup codes or a code generator app to assist with this. My registered mobile number is not receiving any texts or codes. I kindly request Twitter to resolve this SMS problem promptly. My username is ISTANMILEYCYRUS, and my email is [redacted]
Reported by GetHuman-myonly on الإثنين ٩ ديسمبر ٢٠١٩ ١٨:٠٠
I am currently unable to access my account as I am not logged in. Unfortunately, I do not have access to my backup codes or a code generator app. Despite numerous attempts, I have never received the text or code on my mobile phone, even after waiting more than 2 minutes each time. I am using the same mobile number registered to my Twitter account. My username is ISTANMILEYCYRUS, and my email is [redacted] I kindly request Twitter to resolve the SMS issue promptly so I can receive the necessary code on my phone.
Reported by GetHuman-myonly on الإثنين ٩ ديسمبر ٢٠١٩ ١٨:٠١
I've had my Twitter account for a long time. I'm unsure if I created it before the age of thirteen, as currently, I am 22 years old. Recently, I updated my birthday on the account, and it locked me out citing that I joined before turning thirteen. I value my account immensely with close to [redacted],[redacted] tweets and significant content stored there. Despite multiple attempts to submit the review file for verification, I'm encountering an error each time. Re-gaining access to my account is crucial to me. Kindly assist me in resolving this matter promptly. Thank you.
Reported by GetHuman4069601 on الإثنين ٩ ديسمبر ٢٠١٩ ٢٣:٥٨
My Twitter account @Dylan_GJH has been suspended due to suspicion of being created when I was under 13, which is against the minimum age policy. I am submitting this appeal in hopes of unlocking my account. Although I have already emailed and requested a review to unsuspend my account, I received a response stating that I did not meet the age requirements at the time of creating my account, leading to its suspension. I urge Twitter to reconsider and allow me to regain access to my account. It holds cherished memories, moments shared with friends, family, and my future spouse. I am hopeful that Twitter will grant me the opportunity to continue using my account.
Reported by GetHuman4069659 on الثلاثاء ١٠ ديسمبر ٢٠١٩ ٠٠:١١
I need help with my Twitter account. It has been hacked, and I'm unable to post any Tweets. Even after following Twitter's advice to reset and update my password, the problem persists. I keep getting an error message saying my request seems automated and cannot be completed due to spam concerns. Since I only have a landline, I can't receive any verification codes through text messages. Any help would be greatly appreciated.
Reported by GetHuman4069992 on الثلاثاء ١٠ ديسمبر ٢٠١٩ ٠١:٣٢
I am experiencing a repetitive cycle when attempting to reset my password on Twitter. I wish to deactivate my account as I have not used it for an extended period and would like to create a new one. Despite trying to reset my password through email, each time I receive an email link, clicking it leads me to a page stating my password has already been reset. When following Twitter's provided link to reset again, it just returns to the same page. This frustrating loop prevents me from successfully resetting my password to access and deactivate my Twitter account.
Reported by GetHuman4070193 on الثلاثاء ١٠ ديسمبر ٢٠١٩ ٠٢:٢٩
In late August [redacted], my Twitter account was suspended without warning due to allegedly abusive behavior. I have always been respectful and have never threatened anyone. It's puzzling that while others freely use foul language and negative terms, my account was targeted. As a 74-year-old retired Vietnam veteran, Twitter is essential for me to stay connected with friends. I have carefully reviewed the Twitter guidelines and am willing to comply with them. I have written letters to appeal my suspension, emphasizing that I am harmless and committed to following the rules. I kindly request that my account be reinstated.
Reported by GetHuman-aubvilla on الثلاثاء ١٠ ديسمبر ٢٠١٩ ٠٥:٠٣
I received an email stating that my password was changed, although I did not make any changes. Upon attempting to reset the password, the link redirected me to a page indicating that the password had already been reset. When reaching out to the help desk, I encountered a message saying there were too many similar requests and to try again later. Despite attempting the next day, I still faced issues. Interestingly, my previous password appeared to still be valid. However, due to having a new phone, the system requested a confirmation code to be sent to my email. Although the email address was correct, I never received the verification code.
Reported by GetHuman-ingledow on الثلاثاء ١٠ ديسمبر ٢٠١٩ ٠٦:٤٥

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