My son who is ** years of age was going through his profile noticed his birthdate wasn...

GetHuman-gzalewsk's customer service issue with Twitter from October 2018

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The issue in GetHuman-gzalewsk's own words
My son who is ** years of age was going through his profile noticed his birthdate wasn’t entered so he wanted to update. When he put in his birthdate he was kicked off because his account was created * months before his **th birthday by myself. They sent us the form we needed to fill out and follow the prompts uploading as well with an ID. We submitted those yesterday morning, twitter said it was illegible so I think redid the form, typing in all the information so it would be clear. We have yet to hear back from twitter. I’m not sure if they need more information or if we are just waiting for them to review. My son uses twitter as part of his recruiting process for college so it has become extremely important. Please help or let us know what we can do. Thanks!

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Customer service issue
Reported by GetHuman-gzalewsk
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 16616 others
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GetHuman-gzalewsk started working on this issue
Oct 23rd, 2018 7:03pm