Turkish Airlines Customer Service Issues

I had flights booked to Lefkosa last October which got canceled due to Covid. I opted for a refund voucher, with reference number [redacted][redacted], to rebook later. When I recently tried to use the voucher for flights in May [redacted], I was informed it couldn't be applied to promotional fares, only full-price ones, which are much higher. I usually book promotional fares, so I believe the voucher should apply to my new booking. If I can't use the voucher, I would like the £[redacted] refund option that was previously offered. I have already paid for my upcoming flights next year. -Kevan Dorey

1. If a dog is traveling as checked baggage in the hold, can a cat accompany the passenger in the cabin? 2. What happens if a passenger with a confirmed cabin cat brings a service animal onboard? Who receives priority? 3. Can you bring litter for the cat to use during the flight? 4. What are the maximum dimensions for a dog crate in the hold? 5. What paperwork is required by Turkish Airlines for traveling with pets? 6. Will airline or airport staff assist in taking the dog to relieve itself during layovers? 7. What is the protocol if a dog relieves itself inside the crate? 8. Is the hold area where the dog travels temperature-controlled? 9. What is the excess baggage fee for a 4-kilo dog? 10. What is the carry-on fee for a cat? 11. Are there any additional tips for flying with pets? 12. Can you fly with pets on a tourist visa?

I am writing about my recent trip with your airline. This was our first time flying with Oman Air. We flew from Muscat to Istanbul on November 7, [redacted], on flight number WY [redacted]. The journey was pleasant, but unfortunately, I discovered a significant amount of money missing from my handbag. It could have been taken during the flight or while at Muscat airport. The missing amount totals [redacted] UK British pounds, in the following breakdown: - 31 notes of 50 pounds = [redacted] - 42 notes of 20 pounds = [redacted] - 17 or 18 notes of 10 pounds - 1 or 2 notes of 5 pounds All the notes were bundled together with an elastic band. This loss is impacting my daily life as a student in England. I kindly request to review the CCTV footage from that day to investigate what happened to my missing money. I look forward to your prompt response. Best regards, Zarmina Zahoor

I am reaching out regarding my recent trip with your prestigious airline, which was our first experience flying with Turkish Airlines. We flew from Istanbul to Gatwick, UK on November 10, [redacted], on flight Tk [redacted]. Overall, the journey went smoothly, but unfortunately, a significant amount of money went missing from my handbag. The missing total was [redacted] UK British pounds, consisting of 31 notes of 50 pounds, 42 notes of 20 pounds, approximately 17 or 18 notes of 10 pounds, and possibly 1 or 2 notes of 5 pounds, all wrapped together with an elastic band. I am hopeful that the money can be recovered as it was my hard-earned savings, essential for my daily expenses as a student in England. Could you kindly investigate by reviewing the CCTV footage from that specific date to determine what happened to the missing funds? I eagerly await your response. Best Regards, Zarmina Zahoor [redacted] Cannon Hill Road, Coventry, CV47 BX [redacted] [redacted]

Subject: Update on Baggage Claim Hello Support, I have not received any updates on my claim yet. Could you please provide me with the current status? I have already submitted all the necessary documents except for the bills related to my luggage, as mentioned in my initial report. I would appreciate it if you could keep me informed on the progress. Thank you and Kind regards.

Subject: Baggage Damage and Complaints Regarding Flight TK789 / TK730 Passenger Name: Tayer Upon arrival at Colombo airport on Thursday, March 25th, my luggage and surfboard were damaged. My personal belongings were missing from the open and damaged luggage, and the surfboard arrived cracked. This unexpected situation has disrupted my plans for work and personal activities. It is disappointing that after trusting Turkish Airlines due to prior positive experiences, this incident has led to significant inconvenience and financial loss. The subpar service during the flights further added to the dissatisfaction. The lack of communication regarding delays and technical issues is concerning. As a result, I have decided to switch airlines for my return journey. I have already made new travel arrangements with Emirates via Dubai for next week. I am now seeking assistance in canceling my return ticket with Turkish Airlines. Your prompt attention to this matter would be appreciated. Sincerely, Lior

I wanted to discuss the flight I booked with Turkish Airlines through your call centre. I began the booking process on my laptop on November 12th to secure a specific seat. Speaking with Riyan at your call centre, he kindly offered to assist and requested my passport and payment to assign the seat. Despite assurances of an email confirmation, this was not completed as agreed. Despite numerous attempts with different employees (Matthew, Dalor, and Bill), the issue remains unresolved. This lack of service has caused significant stress and disappointment. Your stated policies emphasize high-quality service, rapid communication, and timely notifications, all of which I have not experienced. The treatment received has been unlike any other airline I've used. I urge you to investigate this matter promptly. Thank you for your attention to this issue. - N. Brown

I need to make changes to my upcoming flight to South Africa on December 29th due to the recent travel restrictions. My booking reference with your airline is EGOUHM through My Trip (VX3QP3), and I am scheduled to return on January 6th, [redacted] with Emirates. I am seeking assistance in modifying my flights or obtaining a voucher for future travel to South Africa or an alternative destination.

Hello! I am Marie Claire Berbary, a Lebanese citizen and frequent flyer with Turkish Airlines, traveling with my son on December 17th from Hong Kong to Lebanon. I am wondering if it would be possible to request extra baggage allowance for humanitarian reasons. I am aware of the economic and social situation in Lebanon, and I have collected clothes, toys, and books in Hong Kong to bring to kids in need. I would be willing to pay extra, but as my husband and I are currently not working and my family in law is covering my trip expenses, any help regarding extra baggage would be much appreciated. Thank you for considering this request, it would bring joy to many children. Thank you for your assistance!

Hello! I’m seeking details about my sister-in-law, Miglena Mladenova, born on December 2, [redacted]. Today, her flight from Istanbul to Sofia was unexpectedly canceled. The original route was from Tripoli to Istanbul, then to Sofia. She is likely in Istanbul without cellular service, so I am unsure of her next steps. I am uncertain if she will catch the evening flight to Sofia or arrange an emergency one. I am anxious to know her situation.

I would like a refund for my return flight from Malta to Cape Town booked with reference no. 0CJ6VF for the dates 19.12.21 to 2.1.22. The ticket was purchased (refundable) through EDreams with their reference [redacted]. Due to current health bans, traveling to South Africa is not possible, and the uncertain situation makes planning ahead difficult. As I see that your airline has canceled flights to Cape Town, I am requesting a refund. I have attempted to contact your Malta office via phone and email without success.

I recently returned from Istanbul on Thursday, 02/12/[redacted], and unfortunately, realized I had lost my phone after the flight from Istanbul to Paris at 3:30 p.m. When the flight attendant tried calling my phone, it was answered by a customs officer who confirmed my phone was left at customs. A friend went to the airport on Sunday to look for the phone but was unsuccessful. She returned today and has been waiting since 9 a.m. without receiving any assistance. I am seeking advice on what steps to take in this situation. Thank you for your help.

Good morning Sir, I purchased a ticket to travel in the middle of [redacted] but had to change it to an open ticket due to visa issues. I am planning to travel on either the 10th or 12th of December [redacted]. However, I have been unable to reach an agent regarding this change. The agency I booked with, lastminute.com, informed me that they have contacted Turkish Airlines but have not received a response, instructing me to contact them directly. The ticket number is e-ticket [redacted][redacted] for G. Efaso, purchased in June. The agency provided the PNR codes UJ3zen or HXFULE for reference. I would greatly appreciate any assistance.

I have made a booking for a multi-airline flight through Lastminute.com. The first leg is with Turkish Airlines, and the return leg is with Virgin. Unfortunately, Virgin has canceled the return flight and is offering a refund, as stated on the Lastminute.com website. I am unable to travel without a return flight and have reached out to Lastminute.com via email for further clarification since I am unable to connect with them over the phone. Various airlines, including British Airways and Virgin, have canceled flights to South Africa for December [redacted] and January [redacted], with refunds or vouchers being offered. However, Turkish Airlines seems not to have made any cancellations unless Lastminute.com has not updated this information. I am inquiring about the possibility of canceling the outward leg of the flight.

I modified my ticket to be open, with the understanding that it could be used by December 31st, [redacted]. After reaching out to the airline, they informed me that the ticket had actually expired in August [redacted]. I was under the impression that due to the pandemic, many airlines were extending the validity of tickets. This is why I believed the expiration date had been pushed to December 31st, [redacted]. However, it seems they are not willing to honor the ticket based on this new information. I do have emails confirming the December 31st deadline that was provided to me.

Hello, my name is AREJIREVFR SIMON OKONKWO. I have a flight booked with you from Rome to Nigeria on the 27th of December. As a Nigerian citizen working in Italy, my permesso di soggiorno is currently being renewed, and although it may not be ready before my travel date, I would like to know if I can still fly with you using the renewal receipt. My flights are TK [redacted] to ISTANBUL and TK [redacted] to Lagos on December 27th, and TK [redacted] to Istanbul and [redacted] to Rome on February 3rd. I appreciate your assistance and look forward to your response. Thank you, AREJIREVFR SIMON OKONKWO.

Hello, I am Victor A., the owner of Sublime Education and Global Resources, specializing in various educational services. We have recently established partnerships with seven universities in Cyprus, one in Russia, and another in Dubai for admission processing. Acting as the representatives of these universities in Nigeria and Ivory Coast, we are anticipating several students traveling to Cyprus between January and February in multiple groups. I am reaching out to explore potential collaboration opportunities with your airline to facilitate our students' travel arrangements, including securing OK-TO-BOARD status and arranging affordable flight tickets. Could you please provide insights into the procedures involved in obtaining OK-TO-BOARD and details on the standard pricing for student flights? Thank you for your consideration. Victor A.

Dear Turkish Airlines in Tehran, I am Nazir Ahmad Tookhy, a Ph.D. student in Malaysia. I recently booked a flight for my family and myself to travel to Kuala Lumpur on December 19. Unfortunately, upon arrival at the airport, we encountered a rushed boarding process and ended up being the last passengers to board. During check-in, I provided all the required documents including my visa, travel authorizations, my wife's visa, my children's visa and MTP, COVID test results, and home quarantine details. However, I was unexpectedly asked for a health certificate which I was not aware of the requirement for Kuala Lumpur. Subsequently, the pilot decided to offload me from the flight, leaving me surprised and stranded. When I inquired at the Turkish Airlines office, I was informed about the health certificate requirement and given a link to obtain it, only to find out it was meant for travels to Sarawak, not Kuala Lumpur. I'm now facing the burden of rebooking my ticket, which I cannot afford as a student. Moreover, I'll need to redo the PCR test and extend my stay in a hotel. I kindly request a change of my ticket to an alternative date, as this situation has caused me inconvenience and unexpected expenses. Best Regards, Nazir Ahmad Tookhy

I would like to report an issue with my luggage from my recent flights with Turkish Airlines. Upon arriving home and opening my suitcase, I found that all the contents were completely wet. It seems like my suitcase was exposed to heavy rain at Istanbul Airport on December 12, [redacted]. The suitcase is a Samsonite, known for being sturdy. This is the first time such an incident has occurred in all my years of flying, and it's disappointing as it has negatively impacted my experience with Turkish Airlines, despite it being a good airline. - Pamela Jane Mackenzie Kerr Weber.

Hello, I encountered a minor issue with my travel plans. My flight intended for the 28th of November got canceled due to the new variant identified in South Africa. As flights are operating once more, I aim to return home to renew my visa at the Harare embassy and retrieve my new passport which is ready. However, my current passport expires on 25th January [redacted]. Am I allowed to book a flight under these circumstances to travel home?